Client Implementation Manager (PLADS)
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
- Knowledge of absence management industry and disability and life products (FMLA, ADAAA, STD/LTD)
- Strong understanding of client relationship management principles and best practices
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Bachelor's Degree Business Administration, Management or a related field.
- 4 or more years’ experience in implementation, project management or a similar role.
- Experience in the group/disability industry
- Acts as the primary point of contact for clients during the implementation process, maintaining regular communication and providing timely updates on progress.
- Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration.
- Conducts thorough needs assessments and develop customized implementation plans tailored to each client’s specific requirements and objectives.
- Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations.
- Utilizes project management tools in the most efficient manner, continuously updating those tools weekly and keeping customers and internal teams informed of progress and project status.
- Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively.
- Monitors client satisfaction and gathers feedback to continually improve our implementation processes and enhance the client experience.
- Serves as the subject matter expert on our products/services staying up to date on industry trends and best practices.
- Performs other related duties as required
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