Dispatcher
What You'll Be Doing
As a Dispatcher at Nextech, you'll be the linchpin of field service operations. You'll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way. Your responsibilities will include:
- Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
- Communicating service updates, customer needs, and schedule changes to technicians and management
- Tracking service history, updates, and customer communications in the database
- Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
- Verifying technician check-ins/outs and confirming IVR compliance
- Ensuring technicians have the correct parts and POs to complete jobs successfully
- Providing world-class support to internal teams and customers - always with professionalism and urgency
- Collaborating with Regional Service Managers to clear and schedule new calls
- Managing data entry, purchasing, and internal support for your assigned region
What Makes Nextech Different?
We believe when you take care of your people, they take care of everything else. Here's what sets us apart: Professional Growth: Paid training, certification support, and education reimbursement
Outstanding Benefits:
- Multiple health plans, including a FREE employee-only option
- Dental and vision coverage starting after just 30 days
- FREE life insurance equal to your annual salary
- 401(k) with 50% company match on the first 6%
- Optional supplemental coverage for life, disability, accidents, and critical illness
- Seven paid holidays plus Paid Time Off
- Exclusive discounts on travel, auto, dining, and more
We're searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.
- Previous dispatch experience (service industry preferred)
- High-level computer skills, especially in Excel
- Excellent organizational and time-management skills
- Strong sense of urgency and ability to prioritize tasks effectively
- Top-notch communication skills - written and verbal
- Team-first attitude with a solution-focused mindset
- Ability to thrive in a fast-paced, deadline-driven environment
- Detail-oriented with a sharp focus on accuracy and follow-through
This role is office-based and requires the ability to:
- Continuously able to work in office environment
- Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
- Continuously able to sit at a computer for up to 8 hours
- Able to alternate between sitting and standing, as needed throughout the day
- Continuously requires vision, hearing, twisting, and talking
- Occasionally able to lift up to 15 lbs
- Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
- Rarely requires climbing
Recommended Jobs
Brand Specialist
BRAND SPECIALIST: Planet Fitness, the fastest growing fitness chain in the country and premier operator of fitness centers, is currently accepting applications for full-time entry level marketing …
Account Executive, INR - Southeast
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and…
Proposal Writer - Healthcare (REMOTE)
Proposal Writer – Mobile Healthcare To Apply Now - email your resume to [email protected] Who: Mobile healthcare company seeking a detail-oriented and experienced propo…
President
Shorter University in Rome, Georgia invites applications and nominations for a dedicated Christ-centered visionary leader to serve as its next President. Established in 1873, Shorter seeks to “Trans…
Server
Like no place else. Fun. Fresh. Flavorful. Chili's was born in Dallas, Texas in 1975. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers…
Truck Shop Mechanic 2nd
Description Position at Pilgrim's
Front Desk Agent
First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local i…
HR Assistant - Part Time
Job Description Job Description About Us We specialize in connecting talented professionals with incredible career opportunities. Our mission is to deliver exceptional staffing solutions while…
Linen Distributor, PRN
Overview: This is a PRN shift working as needed starting at 10am with the need to work weekdays and weekends. Responsibilities: Working with Environmental Services supervision, facilitates the retr…
Local Truck Driver - Class A
Hanes Geo Components, a division of Leggett & Platt, is seeking a local delivery truck driver for our location in Ashburn, GA. This position is day shift, home nightly! QUALIFICATIONS: • Must …