Emergency Veterinary Receptionist -Client Service Representative (CSR)

Job Description

Job Description

Emergency Veterinary Receptionist - Client Service Representative (CSR) part-time /full-time

Location: Georgia Veterinary Emergency and Triage Services ( GVETS ) ,Watkinsville, Georgia

Job Type: Full-time / Part-time ( Evenings, Weekends, Holidays required )

Do you thrive in fast-paced environments and have a passion for helping pets and their families during emergencies. Come join our team!!!

About the Role
We are seeking compassionate and professional Client Service Representative (CSR) to join our Emergency Veterinary team. As the first point of contact for pet owners during urgent situations, you’ll provide comfort, clear communication, and efficient support to ensure our patients receive the care they need.

What You’ll Do
Client Communication & Support
• Greet and assist clients promptly with empathy, compassion, and professionalism in person and over the phone.
• Answer phones, triage emergency calls, and relay information to the medical team.
• Triage incoming calls and walk-in cases to determine urgency and notify medical staff appropriately.
• Clearly explain hospital policies, procedures, and financial options to clients.
• Accurately enter client and patient information into medical records.
• Process invoices and payments and financial transactions with accuracy.
• Support clients through stressful and emotional situations with compassion and reassurance.


Team Support
• Collaborate and communicate effectively with veterinarians, technicians, and other team members to ensure smooth hospital operations
relaying client and patient information
• Assist in maintaining a clean, organized, and professional front desk and lobby area.
• Support hospital protocols for safety, infection control, and emergency preparedness.

What We’re Looking For
• Previous experience in veterinary, medical, or customer service preferred but not required.
• Strong communication and multitasking skills.
• Ability to remain calm and supportive in high-stress situations.
• A passion for helping pets and their families.
• A desire to work with an amazing team of professionals.
• Detail-oriented with strong organizational and multitasking abilities.
• Flexible schedule with availability for evenings, weekends, and holidays (required for emergency hospital operations).

Why Join Us and What we offer
• Competitive pay based on experience.
• Be part of a dedicated emergency veterinary team.
• Meaningful, rewarding work supporting pets and the people who love them.
• Training and growth opportunities in the veterinary field.
• Fun Working Environment
• Interact with Pets
• Career Advancement Opportunities

If you are passionate about emergency medicine and want to make a difference when pets and their families need it most, we’d love to hear from you!