Retail Operations Leader

• Drives profitable revenue growth by ensuring stores achieve their sales goals objectives.
• Maintains constant awareness of markets, competitor activities and problems within assigned area; recognizes trends that develop, makes appropriate recommendations as required including footprint.
• Works with the outside and inside sales associates to provide a coordinated, integrated effort for incremental growth
• Regularly visits personnel at all stores, may travel with sales personnel and meet with customers (as needed).
• Role-models engaging customer-facing behaviors and customer service.

• Effectively assesses, selects, onboards, develops and coaches strong, diverse team of different backgrounds and experiences to achieve performance goals and business results.
• Establishes work objectives and plans and manage distribution of work among managers and leads.
• Utilizes HR team and IR Talent Management System and processes to effectively work with team to establish goals, manage overall performance management, and ongoing development.
• Works with General Manager regarding performance reviews, performance issues, recommended promotions and salary/wage increase.
• Establishes leadership cadence for team including communication and community events to help build engaged team.
• Leads recognition, informal and formal for store associates including ongoing individual recognition and recognizing successes.
• Participates in different team and community involvement activities.

• Lead operational excellence across stores in partnership with Regional Retail Excellence Leader.
• Ensures compliance with standard work and quality standards of all parts operation processes and functions required for effective and efficient execution of business objectives and customer satisfaction are met.
• Leads efforts on compliance with Company safety programs. procedures; conduct safety audits; ensure
• required training compliance and conduct safety training as needed, and reinforce a strong safety culture.
• Carries out action plans in support of strategic and tactical initiatives
• Actively maintains and develops relationships with other Streams to ensure we optimize the local business
• Interacts with support teams including Finance, HR, BOS, ISC as well as Product Management, Marketing, Customer Support and Engineering

• Requires a Bachelor's degree (BA/BS) from a 4-year college or university and 5 years part management related experience or equivalent combination of education and experience.

Salary: Starts at $90k and up based on experience and will include an incentive plan