UPG Counter Sales Associate (FT)
- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, pension, medical, dental, and vision care
- On-the-job/cross-training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Communicates daily with customers via phone, fax, e-mail, etc.
- Enters customer orders into Order entry system the same day the order is received.
- Promotes and supports sales promotions.
- Collaborates with regional sales force and other field staff to deliver premier customer service.
- Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, warranty, etc.,
- Will be required to work in the Warehouse as needed and operate a Forklift
- Researches and resolves customer complaints and issues and provides customer assistance in locating and identifying replacement parts.
- Provides same day responses to scheduled dates and backorder status of product.
- Research and processes credit and return requests.
- Other duties may be assigned.
- High School diploma or equivalent combined education and experience.
- Experience related to Customer Service and high-volume calls.
- Proficiency in a Windows operating environment, including email and Microsoft Office software.
- Strong interpersonal skills and decision-making abilities.
- Effective and professional communication and organization skills.
- Strong conflict resolution skills.
- Ability to work effectively in a high-volume fast-paced environment.
- Warehouse Experience
- Forklift Certified
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