Store Manager 2

Overview

Store Manager 2 role at GameStop. The Store Manager 2 is responsible for all facets of store operations at two store locations and directly influences the performance of everyone who interacts with guests.
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Responsibilities

• Manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations.
• Provide and model best-in-class guest service: greet guests, respond to questions/concerns quickly and courteously, assist with gaming needs, inform guests of promotions, recommend additional items, apply selling behaviors during every transaction, and circulate throughout the store to prioritize guest service.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases/returns accurately using the POS system; ensure proper handling of cash, receipts, and customer service.
• Respond to guest inquiries in person or by phone; answer calls promptly and professionally.
• Promote GameStop benefits such as new title reservations, trade-in programs, and Pro Rewards.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; ensure knowledge of store policies, inventory control, loss prevention, safety, and ethics.
• Communicate regularly with store associates and District Manager to implement initiatives; set guest service expectations and train staff across responsibilities and guidelines.
• Schedule store associates to follow guidelines, manage breaks, and maintain optimal guest service levels.
• Approve payroll and manage time off requests; ensure accurate timekeeping and pay.
• Provide timely recognition and feedback to associates and document performance in HR systems.
• Maintain neat, clean, organized store areas and ensure fixtures and equipment are in working order.
• Fulfill Omni-Channel orders daily and manage inventory across stores in the district/region.
• Perform store inventory counts, stock and restock merchandise, and ensure products are represented and organized.
• Protect company assets via inventory control and loss prevention; inspect packages as appropriate and manage security practices at closing.
• Lead the team to meet or exceed sales, profit, and shrink goals and complete required administrative duties.
• Count, balance, and reconcile daily transaction totals; ensure closeout paperwork is accurate and deposits are made per guidelines.
• Verify shipments for discrepancies, conduct inventories, and communicate differences to leadership.
• Process defectives/recalls and stock pulls accurately, ensuring proper labeling and packing.
• Maintain safety awareness and address hazardous situations; report injuries per guidelines.
• Maintain store records/files and ensure manuals are up to date.
• Adhere to company policies and procedures, including Code of Standards, Ethics & Conduct.

Qualifications

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills And Abilities

• Outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest.
• Clear verbal and written communication and listening skills; English required; bilingual English/Spanish preferred.
• Work independently and as head of a team; perform tasks in a timely manner.
• Meet leadership performance expectations, including attendance, appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) system.
• Basic mathematics and alphabetizing skills.
• Complete required paperwork properly and follow instructions.
• Ability to work in a fast-paced environment and lead others.
• Work 40 hours per week with flexibility for extended hours, nights, weekends, holidays, and possible overtime.
• Remain reliable under pressure and solve problems creatively while maintaining guest satisfaction.
• Be trustworthy and exercise good judgment.
• Able to stand for extended periods and move throughout the store; lift up to 30 lbs at times.
• On military-base locations, understand military ranks and insignia if applicable.

Compensation

$17.00 - $24.00

Benefits

Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional bonuses and incentives may apply.

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