Contract Administrator

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About The Role:
The Contract Administrator works under general supervision and reports to the Manager of Contract Compliance. This role provides administrative and procedural support for contract-related activities and serves as a key point of contact for contract process inquiries. The Contract Administrator regularly interacts with Legal, Contract Specialists, and cross-functional teams including Sales, Operations, and Information Technology.

The Contract Administrator assists Contract Specialists by providing procedural support, responding to general process questions, and handling administrative contract requests. The role also supports document management, electronic signature coordination, and contract record retention, while escalating complex issues as appropriate.

The Contract Administrator works collaboratively with Contract Specialists, Legal, and Operations management to ensure contract processes are followed accurately, efficiently, and in alignment with organizational standards.

This Is What You’ll Do:

• Provide timely and professional customer service support to internal stakeholders and external parties on contract-related matters.
• Act as a primary point of contact for general administrative contract inquiries, delivering accurate information, guidance, and resolution.
• Prepare, compile, and manage administrative contract document assembly requests, ensuring accuracy, consistency, and compliance with approved templates, standards, and procedures.
• Manage and fulfill historical contract and document requests, maintaining complete, accurate, and equitable coverage across all records and systems.
• Process, track, and maintain documentation for contract termination requests in accordance with established company policies and contractual obligations.
• Coordinate and administer DocuSign requests, including document preparation, routing for signature, execution, and completion tracking.
• Support and respond to Information Security (InfoSec) requests related to vendor and contract documentation, ensuring compliance with organizational and regulatory requirements.

This Is What We’re Looking For:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Legal Studies, or a related field preferred.
• 2+ years of experience in contract administration, office administration, customer service, or a related support role.
• Basic familiarity with Microsoft Office applications (Word, Excel, Outlook).
• Experience with or ability to learn and use contract management tools, document repositories, and electronic signature platforms such as DocuSign.
• Customer Service Skills: Ability to respond professionally and courteously to internal and external inquiries.
• Attention to Detail: Demonstrated accuracy in reviewing documents, entering data, and following procedures.
• Organization & Time Management: Able to manage multiple requests, prioritize tasks, and meet deadlines with guidance.
• Communication: Clear, concise written and verbal communication skills; able to ask questions and relay information effectively.
• Willingness to Learn: Openness to developing knowledge in contract processes, documentation standards, and compliance requirements.
• Problem-Solving: Ability to identify basic issues, gather information, and escalate when appropriate.
• Team Collaboration: Works well with peers, supports cross-functional teams, and maintains a positive, cooperative approach.

Why First Advantage is Your Next Big Career Move:

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

Additional benefits offered to our eligible people include:    

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities, and leaders who want you to succeed!

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary range for this position is approximately $24-28.85 an hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.