Treatment Coordinator

Job Description

Job Description

JOB TITLE: Treatment Coordinator

SUMMARY: Oversite of assigned Treatment Coordination team and efforts . Effectively translate, to potential patients, the value of a treatment plan and financial commitment in a professional, private and compassionate manner that results in agreement.

DUTIES AND RESPONSIBILITIES:

• Assist with patient check-in, reviewing account balances, scheduling appointments and all other front office tasks.
• Point of escalation for team and patients for guidance in troubleshooting issues and resolutions.
• Conduct initial needs assessment with the patient and educate on first exam.
• Present exam results, treatment recommendations, benefits, risks and alternatives to plan with patient.
• Review the financial breakdown to the patient of the treatment fees, insurance benefits, other financial options, and the office collection policies.
• Serve as the front desk backup when necessary (due to team members’ PTO or busy clinic flow)
• Receive completed contract from patient and schedule treatment appointments.
• Update patient records as necessary.
• Follow-up with Patient Services and patients for receipt of new patient packets, any cancelled appointments, and insurance benefit issues.
• Create and present reports as requested by manager.
• Help maintain the cleanliness of all areas of the office.
• Continuously educate self on new procedures to educate patients successfully during consultations.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED).
• At least 4 years in treatment /financial coordinating.
• 2-3 years clinical experience in dental or orthopedic practice preferred.
• Computer skills preferred: Dolphin, OrthoFi, Microsoft Dynamics CRM; Microsoft Outlook & Excel.
• Bilingual in English and Spanish (preferred but not required)