Sr. Account Specialist - Automotive

Job Description

Job Description

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Job Title: Senior Account Specialist

Location: US-GA-Atlanta (Sandy Springs)

FLSA : Exempt

Company Overview:

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Job Overview :

The Senior Account Specialist is responsible for providing foundational support to partners, ensuring accurate and timely responses to inquiries, and assisting with various shared Service-related tasks. This role requires a proactive individual who is eager to learn, maintain positive partner relationships, and support the account management team in delivering exceptional service. The Associate will handle routine requests and escalate complex issues as needed.

Job Responsibilities:

• Serve as the initial point of contact for partner inquiries, including general questions, document requests, and basic account updates.
• Provide timely and accurate information to partners regarding their accounts and services.
• Utilize established guidelines and SOPs to manage partner requests and maintain service consistency.
• Assist in the preparation of routine partner reports and documentation.
• Collaborate with internal teams to address partner needs and escalate issues to senior associates or management as necessary.
• Support Account Management with administrative tasks, data entry, and meeting coordination as required.
• Maintain up-to-date knowledge of services, policies, and processes.
• Actively participate in team meetings and contribute to ongoing process improvement discussions.
• Provide exceptional service and daily support to designated clients on programs, products, services and initiatives.
• Manage responses to program related and process inquiries from clients, dealers and consumers and from other internal departments.
• Developing strong relationships with customers, connecting with key business executives and stakeholders
• Providing any communications needed to keep the partners informed on a regular basis.
• Fosters strong relationships with internal colleagues (e.g. Brand Partners, Sales/Training, Legal) and client personnel.
• Ensure the timely and successful delivery of our solutions according to Account Management needs and objectives.
• Constantly monitor and report all client-related projects, changes, issues, etc. regarding the assigned area of focus
• Build and maintain strong, long-lasting client relationships and speak with the client regarding these critical fields of the business.
• Performs other project and administrative duties as assigned.
• Proactively manage and analyze program data and processes to identify issues that impede productivity, efficiency, quality, and service delivery.
• Oversee daily operations, program workflows, and compliance adherence.
• Implementing processes and initiatives across the organization that drive revenue and high-quality customer service experience and retention for the client.
• Ensure program materials and training modules are current.
• Review marketing materials and coordinate with the marketing team.
• Update operational manuals and legal forms.
• Draft formal letters and announcements.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• Bachelor’s degree in business, Communications, or a related field, or equivalent work experience.
• 2-5 years of experience in customer service or partner support, preferably in a business-to-business environment and/or Automotive Industry.
• Knowledge of standard systems and subject matter expertise of the Automotive Industry, including claims adjudication, dealer operations, F&I Operations, menu systems, F&I third-party administration and Automotive OEM financial services.
• Strong written and verbal communication skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Proficiency in relevant project management software and tools.
• Strong analytical and problem-solving skills.
• Strong project management collaboration skills; ability to provide clear business requirements, actively participate in project planning, and ensure successful execution of client initiatives in partnership with dedicated project managers.
• Some travel required (Less than 10%)
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation