Fraud and Risk Associate, (Evenings Late Nights)

THE POSITION
Our roster has an opening with your name on it

The Fraud and Risk Support Associate is primarily responsible for reviewing and resolving inbound and outbound customer fraud contacts across the platform.

This role requires intermediate to advanced experience in customer service as well as beginner to intermediate understanding of existing and emerging fraud risks within Daily Fantasy Sports online gaming or related industries. Fraud and Risk Support Associates must pass required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports into the Fraud and Risk Support Supervisor.

In addition to the specific responsibilities outlined above employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Be part of a collaborative team using email and phone support to quickly resolve fraud related customer contacts
• Deliver outstanding fraud support to our growing community of avid sports fans
• Conduct customer identity verification and document authentication
• Assist in occasional reviews of reporting to identify escalate and resolve suspicious activity
• Perform account due diligence to mitigate loss
• Assist in the resolution of chargebacks and/or player disputes as needed
• Assist in the detection of fraud trends using various tools and systems
• Assist with monthly Fraud Support KPIs by organizing data to help improve operational performance and meet team support goals

THE STATS
What were looking for in our next teammate

• Minimum 1 year of fraud experience in Daily Fantasy Sports or related online gaming sports betting/e-commerce fields
• Experience with help desk software (ZenDesk Oracle etc.) preferred
• Experience with payment processors (Braintree PayPal etc.) preferred
• Excellent verbal and written communication skills
• Basic understanding of online gaming fraud schemes and categories as well as common fraud prevention strategies and systems
• Basic analytical problem-solving skills
• Availability to work flexible hours that include nights and weekends
• Passion for sports and/or gaming industry is a plus

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: Americas #1 Sportsbook FanDuel Sportsbook; its leading iGaming platform FanDuel Casino; the industrys unquestioned leader in horse racing and advance-deposit wagering FanDuel Racing; and its daily fantasy sports product.

In addition FanDuel Group operates FanDuel TV its broadly distributed linear cable television network and FanDuel TV its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states Canada and Puerto Rico.

The company is based in New York with US offices in Los Angeles Atlanta and Jersey City as well as global offices in Canada and Scotland. The companys affiliates have offices worldwide including in Ireland Portugal Romania and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment the worlds largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning mental health support and fitness benefits. We offer generous paid time off (PTO & sick leave) annual bonus and long-term incentive opportunities (based on performance) 401k with up to a 5% match commuter benefits pet insurance and more - check out all our benefits here: FanDuel Total Rewards . *Benefits differ across location role and level.

FanDuel is an equal opportunities employer and we believe as one of our principles states We are One Team!. As such we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion creed sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status or any other characteristic protected by state local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued respected and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please email .

The applicable hourly range for this position is $20.19 - $25 USD which is dependent on a variety of factors including relevant experience location business needs and market demand. This role may offer the following benefits: medical vision and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation including but not limited to cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-Hybrid

Required Experience:

IC