Jr Provisioning Technician

Job Description

Job Description

Description:

REPORTS TO: Provisioning Manager

Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US.

The provisioning department is responsible for configuring all our systems and technologies that are used for our remote video surveillance or business intelligence. We are looking for a driven, detail-oriented people-person with a strong aptitude for networking and technology to join our incredible team. If this sounds like you, see below for more details!

This position is required to be in-office in Atlanta, GA.

Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.

We value trusted partnerships.

We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit.

We build to last.

We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.

We take the hill.

We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.

We enjoy the journey.

We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.

Responsibilities

• Use Zoho ticketing system
• Use and configure PRTG network health management system
• Use and configure Immix monitoring platform
• Use and configure LiveView Technologies, including SightLogix Thermal and Axis Defender cameras
• Use and configure a variety of cameras including but not limited to CCD, LPR, Thermal, Flir, Hanwa, Axis, Sightlogix, UniView and Dahua
• Use and configure EyeQ Cloud VMS, Milestone and Geovision VMS platforms
• Use and configure all technologies and cameras associated with Service Drive Concierge (SDC)
• Use, configure and install wireless bridges including but not limited to Ubiquiti bridges
• Use and configure Screenconnect and LogMeIn remote access as needed
• Use and configure network switches
• Use and configure Innovi, VCA, and other analytic appliances
• Configure servers for VMA and analytics systems
• Build and configure NEMA boxes
• Basic troubleshooting for all required devices
• Able to work within company Network Drives as needed
• Any other tasks assigned

Physical Restrictions & Requirements

• Able to lift up to 50 lbs
• Able to commute to Marietta, G!

Required Qualities & Skillset

• Expertise of Networking 101
• High School diploma or equivalent
• Authorized to work in the US
• Able to thrive in a fast-paced, ever-changing environment
• Detail-oriented and focused
• Willing to handle all tasks needed to complete the project effectively
• Coachable and able to follow direction
• Experience with Windows OS
• Skilled communicator, both internally and externally, virtually, on the phone or in-person

Preferred Skills, Certifications & Experience

• Post-Secondary education or certification in related field
• Experience with installation and/or configuration of remote security equipment
• Experience with Video Management Systems (i.e., Milestone, Genetec, etc.)
• Experience with IP camera systems
• Experience with Wireless Systems (PTP, PTMP)
• Experience with Firewall/Router/VPN Management (Sonicwall)