Sr Key Account Specialist

Location: Atlanta, GA, United States
Job ID: 83433

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Sr Key Account Specialist

Your main responsibilities

Your Skills
Responsible for Billing and Collection for Key (national) Account customers with the objective of timely billing
in accordance with Key account contract terms and driving collections efforts to attain targeted Days Sales
Outstanding (DSO) and past-due dollar goals. Functionas 1st level escalation, subject matter expert and
training of new hires
Billing Accuracy and Efficiency:
Prepare daily invoicing for Key account customers;
Ensure all Billings (EI and NI) are completed timely and in accordance with Key Customer contract terms
and conditions;
Responsible for accuracy of key customers special billing rates;
Upload invoices to 3rd party billing platforms and provide required documentation including but not
limited to work orders, purchase orders and time tickets as required
Collections efficiency:
Responsible for driving improvement in DSO, Bad Debt Expense and AR Aging;
Continually check invoice status in 3rd party platforms and resolve rejected invoices or invoices placed
on hold by key customers.
Involve key account managers, district offices and liaise directly with key customers to resolve key
customer account invoice disputes. Set timeframes for resolution and monitor for completion;
Communicate with key customers discuss discrepancies, investigate complaints, verify accuracy of
charges, correct errors in accounts and confirm payment date;
Provide statement of account to customers, Key Account managers and others upon request
Escalation of disputes to management as needed

What you bring

Your Experience
Bachelor Degree in Accounting/Finance/Business Administration or Associate Degree with additional work
experience in billing or collections is required
2-5 years functional and general work experience

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.