Front Office Specialist Primary Care Ivey Walk (Acworth)

How would you like to work in a place where your contributions and ideas are valued A place where you can serve with compassion pursue excellence and honor every voice At Wellstar our mission is simple yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of whats possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry and in peoples lives.

Work Shift

Job Summary:
The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStars patients and customers. This includes greeting customers registering patients at check-in and check out answering telephones scheduling appointments cash management and/or administrative functions that support the practices operations. The FOS is an important team member in achieving patient experience employee engagement and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions:
Customer Service:
* a. In Adherence to our AIDET principles the FOS will greet patients and guests in a warm friendly manner in person or on the telephone; identifying self and practice.
* b. Answering incoming calls; directing to appropriate personnel taking messages when appropriate within the EHR handling non-clinical processes and scheduling patient appointments as requested.
* c. Communicating quickly and often with patients if there is a delay or wait for patient care.
* d. Working with both clinical staff and providers in a team approach.
* e. Managing patient call wait times; being alert to queues in the system responding to voicemails and messages timely offer options to call patients back if they are on hold too long

Operations/Revenue Cycle:
* a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion checking in patients scanning insurance cards and ID into the EHR and ensuring completion of all necessary paperwork.
* b. Collecting co-pays and any outstanding balances adherence to the WMG LD90 cash management policy.
* c. Managing cash allowance; verifying opening balance ensuring all correct change and collections are made and accounted for accurately balancing superbills/posting report with bank bag for each daily close.
* d. Checking patients out; collecting any deductibles or self pay account balances setting up payment arrangements on balances and/or scheduling next appointment visits
* e. Contacting patients for appointment reminders

Administrative:
* Coordinating with the clinic for pharmaceutical representatives visitors sample pick-ups and other clinic requests
* Other duties as assigned by management.
*Complies with all WellStar Health System policies standards of work and code of conduct.

Required Minimum Education:

• High School Diploma or Equivalent

Required Minimum Experience:

• 1-2 years administrative front office experience in a physician practice or health care setting - Preferred

• Previous customer service experience - Required

Required Minimum Skills:

• Computer skills essential.
• Medical terminology including coding needed (CPT-4 ICD-9 and HCPCS) preferred.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.
• Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.

Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia and start a future that gives you more.

Required Experience:

IC