Receptionist/Front Desk Coordinator

Job Description

Job Description

We are seeking a highly motivated and enthusiastic Front Desk Coordinator to join our team at the Dermani Medspa Cumming location! We are a fast growing Atlanta based company that focuses on providing wonderful customer service, and scientific evidence based aesthetic services to our patients.

This is a full time position (4 days/wk) that can average 35-39 hours a week. Our hours of operation are Monday through Friday, 9:00-7:00, Saturday 9:00-5:00. *Must be able to work on Saturdays.*

Responsibilities:

• Creating a welcoming atmosphere in the lobby. Most importantly, providing quality customer service to our patients

• ​​​​​You will coordinate and oversee all facets of front office duties; providing a knowledgeable check-in and check-out process, rescheduling, taking payments, signing up clients for memberships, coordinating and communicating with providers, etc

• ​​​Manage patient information and accurately document patient profiles

• Answer phone calls with professionalism, politeness, and positivity

• Respond to daily incoming emails and inquiries, follow up on leads

• Keep the front desk and lobby area clean and organized. Light cleaning during downtime

• Maintain a business professional appearance with attire, hair, make-up, etc

• Prospect for new clients/members to grow the business

• Manage office supplies and retail inventory ​​​​management

Qualifications:

• The ideal candidate should have a minimum of 2 years of customer service or front desk experience, with a preference for those with prior experience in an aesthetics/med spa or healthcare environment

• Strong knowledge or familiarity with aesthetic treatments, medical grade skincare products, and trends in the aesthetic, beauty, and wellness industry

• Sales and commission driven

• Focused on contributing to the growth of our company

• Ability to work cohesively with others and be a team player

• History of strong work ethic, punctuality, good attendance, and reliability

• Proficiency in using office software, POS, and scheduling systems, experience with ZENOTI software is a plus

• High school or equivalent (Required)

• Customer service: 2 years (Required)

• Med spa/aesthetic/healthcare experience a plus

Schedule:

• 9-10 hour shift, 45 min lunch every day as we close 1:30-2:15pm

Benefits:

• Paid Training

• Hourly and commission pay

• Employee discounts on products and free monthly Skin rejuvenation, Laser services, Botox and Injectables

• Opportunities for advancement

• Health, dental, and vision insurance (must be full time employee to qualify)

• 401(k) 50% match

Miller Medspas LLC is a FAMILY owned Dermani Medspa Franchisee with five existing locations in North Buckhead, Alpharetta, Peachtree Corners, Athens and Cumming!

Company Description

Miller Medspas LLC is a FAMILY owned Dermani Medspa Franchisee with five existing locations in North Buckhead, Alpharetta, Peachtree Corners, Athens and Cumming!