Program Operations Coordinator

Job Description The Program and Operations Coordinator leads key programming and administrative functions that strengthen HEAT's service delivery, internal systems, and strategic initiatives. This role sits at the intersection of impact and efficiency, supporting both frontline engagement and back-end operations. The manager partners closely with the Executive Director, team members, and consultants to translate vision into execution, leveraging data, technology, and collaboration to drive outcomes. Core Responsibilities include: The role supports donor engagement, social media, grant writing, fundraising events, and marketing materials development. The role oversees statewide energy assistance application processing, data collection and reporting, staff supervision, and development of program policies and goals. Managing daily office functions, IT and HR systems, budgeting, compliance, vendor coordination, and maintaining client confidentiality. Collect client stories to include in Heat's marketing materials. Oversee mail and document workflows, meeting coordination, and organizational calendars. Assist in scheduling meetings, events, and appointments. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements A minimum of 5 - 7 years of experience in nonprofit operations, program management, or a closely related role Proficiency in budgeting and cloud tools Experience with program tracking software and QuickBooks strong communication skills, and a commitment to equity and community service. Knowledge of and experience with Donor Perfect or other donor software packages such as Raisers Edge or Blackbaud Knowledge of energy assistance programs or utility affordability issues Experience working with Black, Indigenous, and People of Color (BIPOC) communities, grassroots organizations, and Georgia-based nonprofits