Consumer Banking Debit - Product Delivery, Senior Associate

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate within the Debit Product team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. In this capacity, you will be expected to drive strategic initiatives that align with business goals, ensuring that product enhancements are both market-relevant and operationally feasible. You will also be responsible for synthesizing insights from diverse stakeholders to inform product roadmaps, while maintaining a strong focus on delivering measurable value to customers and the organization. Your leadership will help foster a culture of innovation and excellence across the product lifecycle.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Facilitates effective communication between stakeholders, technology teams, and business partners to ensure alignment and transparency throughout the product development process.
• Monitors industry trends and competitive landscape to proactively identify areas for product differentiation and growth.
• Drives continuous improvement by soliciting feedback, conducting post-launch reviews, and implementing lessons learned to enhance future product releases.
• Champions a customer-centric mindset by advocating for user needs and ensuring that product decisions are informed by data and real-world insights.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Demonstrates strong analytical and problem-solving skills to interpret complex data and translate insights into actionable product strategies.
• Applies effective communication and collaboration abilities to work seamlessly with cross-functional teams and stakeholders.
• Utilizes a customer-focused approach to inform product decisions and prioritize features that deliver measurable value.
• Exhibits adaptability and a growth mindset, embracing new technologies and methodologies to drive continuous improvement in product development.

Preferred qualifications, capabilities, and skills

• Leverages industry knowledge in digital payments or financial services to guide product strategy
• Builds effective partnerships with internal and external stakeholders
• Employs agile practices to support efficient product delivery and integrates user experience principles to enhance product usability
  
  

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.