Senior Consultant, Strategy, Growth, and Transformation
- Lead eligibility-focused business analysis, requirements definition, and end-to-end solution design activities for large-scale Medicaid modernization and eligibility system initiatives.
- Facilitate complex stakeholder discussions with client leadership, policy teams, operations staff, developers, and testers to drive business process decisions, resolve issues, and achieve consensus on system functionality and implementation approaches.
- Translate complex eligibility policy and operational requirements into business processes, functional requirements, system designs, user stories, process flows, and implementation guidance.
- Oversee system delivery activities by supporting development, testing, defect triage, production issue resolution, and implementation planning to ensure high-quality outcomes.
- Assess cross-functional impacts, dependencies, risks, and operational considerations across multiple workstreams, providing strategic guidance and recommendations to project and client leadership.
- Leverage experience with Medicaid eligibility, enrollment, and long-term care programs to drive modernization efforts and deliver scalable, compliant, and user-centered solutions.
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
- Bachelor's Degree
- 4+ years of experience gathering and documenting business and functional requirements for system implementation, modernization, or enhancement projects
- 4+ years of experience facilitating stakeholder meetings, requirements sessions, or system design workshops and producing at least 2 of the following: functional specifications, user stories, process flows, or traceability documentation
- 2+ years of experience supporting software development lifecycle activities, including requirements clarification, testing support, and defect tracking
- Experience with at least 1 eligibility and enrollment (E&E) system used by a government agency
- Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Experience supporting large-scale public sector systems modernization programs
- Experience with human services program operations or technology platforms
- Experience creating user stories, process flows, traceability documentation, or test support documentation
- Experience collaborating with cross-functional business, technical, and testing teams
- Experience supporting multiple workstreams or initiatives within the same program environment
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