Carrier Services Specialist

Immediate Openings for Carrier Services Specialist

McDonough GA

Why Work for S-2international LLC

Competitive Pay

Excellent Benefits:

In addition to competitive pay, no-cap commission with accelerators for high-level performance S-2 has a comprehensive employee benefit program to help ensure the health and financial well-being of our employees. These benefits include:

• Group health insurance
• Dental, vision, life, Short and Long-term Disability (Employee only portion at no cost!)
• 401K with 100% match up to the first 3% and 50% match up to the next 2% with immediate vesting!
• Clean, comfortable and professional work environment
• Spot incentives to “amp-up” the fun
• Employee performance awards including Employee of the Month and Employee of the Year
• Growing organization with opportunities for advancement
• Bonuses available for non-commissioned/management personnel

About Us

Since 2005, S-2international LLC has been delivering on our promises. We provide services throughout the United States, Canada, and Mexico with an on-time performance rate over 98%. S-2international LLC is proud to be NASTC Best-Broker, Diamond ITS Broker, Elite TEANA Member, and both TIA Performance and Woman-Owned Certified (WBENC). We provide a wide variety of transportation management services to our customers including Expedited Ground Shipping, Special Handling, Drayage, LTL and Air Charter. We believe in Service Delivered with Heart and our employees are tasked with ensuring every customer experience meets that expectation.

• Vet and onboard all new carriers and maintain vetting of approved carriers utilizing various systems for contract management, insurance monitoring and equipment capture
• Monitor carriers' compliance with all local, state, and federal transportation regulations, including but not limited to FMCSA regulations, safety standards, and insurance requirements
• Identify and mitigate any potential risk associated with any potential or existing carrier to include but not limited to double-brokering, identity theft, fraud, etc.
• Maintain accurate and up-to-date carrier records, including insurance certificates, operating authorities, and licenses
• Conduct audits and performance evaluations of carriers (minimum quarterly) to identify areas for improvement and ensure their commitment to quality service
• Utilize various transportation management systems (TMS) and other software tools to track and manage carrier compliance data
• Ensure that transportation operations align with environmental regulations and sustainability initiatives when applicable
• Identify, research, and onboard new carriers to expand company's carrier network, conducting due diligence to ensure the meet safety and performance standards
• Consult with Management team and Business Development re: strategic capacity needs and identify carriers to align with those needs
• Develop and maintain strong relationships with new and existing carriers, serving as the primary point of contact for any carrier related issues or inquiries; intervene in service situations to ensure customer satisfaction and to maintain carrier relations
• Address and resolve compliance issues or disputes with carriers, and collaborate with other teams within the company to find solutions
• Optimize carrier utilization to minimize transportation costs while maintaining service quality
• Generate regular reports and key performance indicators to evaluate the health of the carrier network and identify areas for improvement
• Stay updated on industry trends, carrier market conditions, and regulatory changes to make informed decisions

Requirements, Skills, and Qualifications:

• Education:
  • Bachelor's degree in a related field or equivalent work experience
  • Experience in transportation brokerage, carrier management, or logistics operations a plus
  • In-depth knowledge of transportation regulations and compliance requirements
  • Knowledge of carrier sourcing tools including but not limited to DAT
  • Ability to develop and/or to respond to RFPs
  • Familiarity with transportation management software (TMS) compliance, and other relevant tools
  • Proven knowledge of and ability to work with MS Office products such as Outlook, Word, and Excel, and with web-based automated management systems a plus
  • Proficient in data analysis and reporting
• Proven, quality written and verbal communication skills
• Excellent negotiation abilities
• Strong customer service skills and ability to facilitate satisfactory quality outcomes
• Ability to multi-task, working and communicating in a group dynamic
• Strong, creative problem-solving skills
• Detail-oriented
• Ability to work both independently and as a team member in a fast-paced, results-driven environment - maintaining a positive customer-oriented and teamwork attitude even in stressful situations
• Effective time and workflow management
• Effective utilization of all company resources and tools, both internal and external