Driver Services Associate I
- Must be able to effectively communicate resolution procedure and follow up on customer inquiries.
- The associate also must be able to oversee difficult and demanding situations appropriately, correctly, and efficiently.
- Requirements include interpreting client guidelines to make correct decisions for product inquiries and emergency situations, read and understand simple to complex instructions, collaborate with other operating areas to successfully service the customer needs, and delight customers and display empathy.
- The associate must be able to read and understand simple to complex instructions and successfully execute and deliver high quality service over the phone and through written communication. LEADERSHIP RESPONSIBILTIES There are no leadership responsibilities for this role SKILLS/COMPETENCIES
- Typing 35+ words per minute.
- Working knowledge of Windows operating system.
- Strong Customer Service skills.
- Excellent communication skills, both soft skills and influencing skills.
- Able to deal with difficult and irate customers.
- Knowledge of how ACD (call center) environment operates is a plus.
- Knowledge of Salesforce case management is beneficial, but not required.
- Self-starter, meticulous, ability to handle multiple tasks simultaneously.
- Knowledge of automobile leasing industry is beneficial, but not required.
- High School diploma or equivalent required
- 1-2 years call center experience can be beneficial, but not required.
- Minimum 1 year customer service experience, dealing with customers over the phone or in person, required.
Recommended Jobs
Experience Southern Charm: RN Adventure Awaits in Albany!
RN PCU job in Albany, GA Embark on an exhilarating travel nursing journey in charming Albany, where Southern hospitality meets vibrant culture. Picture yourself starting your day with warm biscuits a…
Office Administrator
Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of f…
Account Representative - State Farm Agent Team Member
Job Description Job Description Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm …
Hiring Immediately!!! -Mystery Shopper/Route Driver
Job Description Job Description If you are between the ages of 21-25 and you like to drive, this might be for you!!! We need mystery shoppers 21-25 years old to go around and do mystery shopping …
Landscape Maintenance Crew Leader
Job Description Job Description Join Our Team! Dreamscapes is growing and we are looking to add a full time Maintenance Crew Leader. If you are motivated, hardworking and customer oriente…
MECHANICAL DESIGN ENGINEERS - SOUTH FLORIDA AND GA OFFICES
Job Description Job Description Salary: Commensurate with experience MECHANICAL DESIGN ENGINEERS - ALL LEVELS CANDIDATES MUST RESIDE IN THE GENERAL AREA OF OUR OFFICE LOCATIONS - ATLA…
Experience Southern Charm as a Travel Telemetry Nurse!
Registered Nurse - Telemetry - Travel - (Tele RN) Experience Southern charm as a Travel Telemetry Nurse in Marietta, GA! Imagine enhancing your nursing career while utilizing your expertise in a reno…
Nurse Practitioner FT - Athens GA
Job Description Job Description JOB DESCRIPTION LinkJobs was founded in Atlanta, Georgia, by a medical doctor with 30+ years of experience owning and operating businesses in the health care i…
Preschool Teachers, Except Special Education
Summary Oak Leaf School is a Reggio-Inspired early childhood education program serving children ages 6 weeks to 12 years. Located in Fayetteville, GA, we are committed to nurturing curiosity, cr…
Territory Manager, Roofing and Waterproofing
Job Description Job Description Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and…