Leasing Consultant

Leasing Consultant

As a Leasing Consultant for HHHunt's Abberly Skye apartments, you are passionate about being customer focused and that means your top priority is helping customers find solutions and making a positive impact every day and with every interaction. It is HHHunt's mission to improve the world and how people live by creating meaningful experiences and places of great distinction. We are looking for a genuine, fun-loving, motivated, and driven team member to join our Apartment Living team as a Leasing Consultant. We are looking for you!

Who you are:

• A dynamic tour guide. You have an engaging personality and are able to connect with people in person, on the phone, and by email. Because you love to provide solutions for your customers and meet their needs, occupancy is at an all-time high!
• Relationship builder. You understand that everyone is different and are able to meet their needs by connecting with them. You enjoy talking with people, listening to understand the issues with empathy, and sharing helpful advice.
• An engaged community partner. You are truly concerned about the needs of others and love to brainstorm ways to help people and causes within the community.
• Organized and confident. You are flexible, composed, and able to prioritize multiple tasks and deadlines simultaneously while confidently interacting with residents and teammates.
• Motivated. You invest extra energy to delight residents and reach your goals. You do this by anticipating needs and delivering more than customers expect!
• Driven to have fun every day. You realize that we are all most successful when we are having fun! You accomplish this by getting to know your teammates and looking for opportunities to celebrate team and community successes. You follow through on commitments to customers all while finding humor in the day-to-day interactions.

What you'll do:

• Greet prospects promptly and professionally and qualify them by covering all criteria (rental qualifying criteria, ask questions, utilize completed guest cards, etc.).
• Maintain CRM queue by completing follow-ups on all phone, email, and in-person visits.
• Contact pending move-ins to verify move-in date and complete all required documentation.
• Guide prospective residents through the community amenities, apartment/model, and application process.
• Ensure all applications are processed and approved by preparing and submitting lease for approval.
• Maintain neat, current, and accurate resident files. Conduct an audit of resident files comparing information to Yardi data.
• Develop and understand renewal offers within property management software based on market analysis.
• Responsible for communicating or completing efforts for resident move-in on agreed date.
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Provide a high level of customer service by distributing community-issued notices and correspondence, entering service requests, and answering questions for residents about community, repairs, rent, rules, etc. Follow up with residents on any inquiries or if needed.
• Assist in maintaining a successful renewal program through follow-up, documentation, soliciting positive reviews online, and communicating new ideas for resident retention.
• Assist in planning resident functions. Attend functions and participate as host for any functions.
• Contribute to and recommend marketing efforts as well as conducting market surveys and shop competitive communities.
• Audit all website information and functionality.
• Responsible for communicating or completing efforts to maintain community curb appeal standards.
• Adhere to reporting schedule as assigned by supervisor by utilizing proper formats.
• Communicate any resident concerns or any issues within the community including incidents, injuries, damage or complaints to the CM.
• Assist with rent and debt collections ensuring that all balances due are collected in accordance with lease requirements and Fair Debt Collection Act.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Document all conversations and all activities with prospective residents and residents. Be consistent and abide by Fair Housing regulations, Resident Handbook and Operations Guide, and lease at all times.

Requirements:

• High school diploma or equivalent, some advanced coursework preferred.
• 2 years of experience in customer service, property management experience or related field or advanced coursework and 1 year of experience in customer service, property management or related field required.
• Participates in PAL, Advisory Group, or local Apartment Association.
• Must be able to work evenings, weekends, and holidays as needed.
• CALP designation preferred.
• Proficiency in completing and interpreting the following reports: Weekly Leasing Report, CMA, and other reports as assigned.
• Demonstrated proficiency in Microsoft Office Suite products.
• Demonstrated knowledge and experience of property management software, YARDI experience preferred.
• Demonstrated ability to communicate, both in verbal and written form, and collaborate with internal and external groups.
• Demonstrated ability to resolve potential conflicts and provide a high level of customer service.

Rewards:

As a progressive organization meeting the needs of a diverse workforce, in addition to the standard competitive benefits package we also offer birthday day off, 10 holidays, adoption benefits, excellent health care benefits, HHHunt rental discounts, and education assistance-to name just a few. HHHunt is an Equal Opportunity Employer.

HHHunt is committed to offering competitive pay. The hourly rate for this position starts at $20.50/hr and may increase depending on skills and experience.

HHHunt is an Equal Opportunity Employer.

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