Head of Customer Support

Pulse Games
Atlanta, GA

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.

We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player’s voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States
Posted 2025-10-07

Recommended Jobs

Class A CDL Driver

Bloomingdale, GA

Job Description Centerline is your one access point to limitless truck driving opportunities.  Our job is to connect you with safe, rewarding work at top companies while maintaining your flexibil…

View Details
Posted 2025-09-24

Director, Data Engineering

PRGX Global, Inc
Atlanta, GA

SUMMARY As a Director of Data Engineering, you will lead the strategic vision and execution of our data engineering platforms and solutions. You'll be responsible for bridging technical expertise wi…

View Details
Posted 2025-07-25

Principal Systems Architect - Supply Chain Applications

Intermedia Group, Inc.
Atlanta, GA

OPEN JOB: Principal Systems Architect - Supply Chain Applications LOCATION: Atlanta GA or Frisco TX (candidates choice) ***Hybrid - in the office at least 3 days a week ***RELOCATION PACKAGES A…

View Details
Posted 2025-09-02

Residential House Manager - Trainee

All Care Home Health
Macon, GA

Job Description Job Description This is a full-time, management trainee position. This position requires a minimum of 40 hours per work each week. Responsibilities: In a 24-hour, 7 days a…

View Details
Posted 2025-10-05

Senior Data Engineer

PulteGroup
Atlanta, GA

canApply: True country: United States of America jobReqId: JR7858 hiringOrganization: Pulte Home Company postedOn: Posted Today timeType: Full time location: Atlanta Build a Career That Builds Your F…

View Details
Posted 2025-08-27

Restaurant Operations Manager

First Watch Restaurants, Inc.
Pooler, GA

Overview Our YOU FIRST Philosophy In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about …

View Details
Posted 2025-07-30

Payment Poster

NANA Healthcare Management, LLC
Dunwoody, GA

Mount Yonah Medical Billing is a growing 3rd party billing company specializing in substance abuse and mental health billing. We are looking for dedicated individuals to join our team! We are located…

View Details
Posted 2025-08-06

Water Blast Supervisor

C & H Industrial Services
Rome, GA

Water Blast/Industrial Supervisor   Location: C&H Industrial / Rome, GA. $23.00 - $26.00 (DOE) | Full-Time.   Lead the Charge in Industrial Cleaning Excellence! Are you a hands-on…

View Details
Posted 2025-08-29

Culinary Professional

Chick-fil-A
Toccoa, GA

At Chick-fil-A, we are always keeping an eye out for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. Team members who work at Chick-fil-A are given skills and life …

View Details
Posted 2025-10-06

Data Product Manager - Regulatory Reporting

Fanduel
Atlanta, GA

ABOUT FANDUEL FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’…

View Details
Posted 2025-09-14