Head of Customer Support
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.
We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player’s voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United States
Recommended Jobs
Class A CDL Driver
Job Description Centerline is your one access point to limitless truck driving opportunities. Our job is to connect you with safe, rewarding work at top companies while maintaining your flexibil…
Director, Data Engineering
SUMMARY As a Director of Data Engineering, you will lead the strategic vision and execution of our data engineering platforms and solutions. You'll be responsible for bridging technical expertise wi…
Principal Systems Architect - Supply Chain Applications
OPEN JOB: Principal Systems Architect - Supply Chain Applications LOCATION: Atlanta GA or Frisco TX (candidates choice) ***Hybrid - in the office at least 3 days a week ***RELOCATION PACKAGES A…
Residential House Manager - Trainee
Job Description Job Description This is a full-time, management trainee position. This position requires a minimum of 40 hours per work each week. Responsibilities: In a 24-hour, 7 days a…
Senior Data Engineer
canApply: True country: United States of America jobReqId: JR7858 hiringOrganization: Pulte Home Company postedOn: Posted Today timeType: Full time location: Atlanta Build a Career That Builds Your F…
Restaurant Operations Manager
Overview Our YOU FIRST Philosophy In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about …
Payment Poster
Mount Yonah Medical Billing is a growing 3rd party billing company specializing in substance abuse and mental health billing. We are looking for dedicated individuals to join our team! We are located…
Water Blast Supervisor
Water Blast/Industrial Supervisor Location: C&H Industrial / Rome, GA. $23.00 - $26.00 (DOE) | Full-Time. Lead the Charge in Industrial Cleaning Excellence! Are you a hands-on…
Culinary Professional
At Chick-fil-A, we are always keeping an eye out for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. Team members who work at Chick-fil-A are given skills and life …
Data Product Manager - Regulatory Reporting
ABOUT FANDUEL FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’…