Patient Care Coordinator (PCC)

Job Description

Job Description

American Hearing Care is seeking a friendly, organized, and patient-focused Patient Care Coordinator (PCC) to support the daily operations of our clinic. This role serves as the first point of contact for our patients, ensuring everyone receives a welcoming and professional experience.

Position Overview
The Patient Care Coordinator manages front office operations, schedules appointments, assists patients with administrative needs, and helps ensure the clinic operates efficiently each day.

This is an excellent opportunity for someone who enjoys helping people, staying organized, and contributing to a patient-focused healthcare environment.

Key Responsibilities
Manage incoming phone calls and schedule patient appointments
Conduct a high volume of daily outbound calls for appointment confirmations, follow-ups, and patient re-engagement
Welcome, check in, and assist patients and walk-ins with professionalism and efficiency
Verify insurance eligibility and benefits with carriers
Enter and maintain accurate patient information in the system
Process point-of-sale (POS) transactions, including collecting payments and issuing receipts.
Clean hearing aids and assist patients with basic device maintenance
Maintain an organized, professional front office environment
Deliver a high level of customer service while building positive patient relationships

Qualifications
At least 2 years of administrative, customer service, or medical office experience
Strong communication and interpersonal skills with a friendly, professional demeanor
Basic computer proficiency, including Microsoft Office (Word and Excel)
Strong organizational skills and attention to detail
Ability to manage multiple responsibilities in a fast-paced environment
A growth mindset with a willingness to learn and adapt

Compensation & Benefits
Pay Rate: $16.00 - $18.00
Medical, Dental, and Vision insurance
401(k) retirement plan
Paid time off (PTO)
Major holidays off
Comprehensive training and professional development
Supportive and collaborative work environment

Application Process
To ensure a smooth and efficient hiring process, please submit all applications online through our official application portal.

PLEASE DO NOT VISIT OUR PHYSICAL LOCATION OR CALL REGARDING OPEN POSITIONS.

This allows our team to focus on patient care while ensuring all candidates receive equal consideration.

We appreciate your understanding and look forward to reviewing your application.

Monday - Friday
8:30 AM - 5:00 PM
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