Assistant Retreat Director

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Flexible schedule
• Wellness resources
• Company parties
• Free food & snacks
• Health insurance
• Training & development

Don't even call unless you are the best and can prove it. Earn $30K if you're average, $40K if you are good, and $60K plus if you are great. This is in the membership business, but we hire star performers, not backgrounds. Young or old-f you have the stuff, we'll know. Will train someone who has everything we want. Small base, but huge performance rewards to get you to $60K and beyond each year. Must be awesome at opening doors and getting appointment from a cold start. Must be highly self-motivated, a terrific presenter and communicator, and a barracuda closer. Come and build your own empire within our fine, progressive innovative company.

Our brand purpose is to Elevate the Lives of the People we Touch . Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.

Massage Heights is seeking an Assistant Spa Director who reports directly to the Spa Director. The essential duties and responsibilities of the Assistant Spa Director are to assist the Spa Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Heres why youll love working at Massage Heights :

• Personal and Career Development
• Robust Leadership Training
• Beautiful Retreats
• Massage Heights Family Fund
• Employee Discounts
• Digital Work Environment

Schedule/Expected Work Hours:

• Must be able to work varied hours to include weekends, evenings, and holidays
• 6-8 hour shifts
• Day, evening, and weekend shifts available

Job Summary
Assist the Spa Director in supervising all aspects of Retreat operation, including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.

Responsibilities:

• Assist with recruitment, hiring, training, developing, and retaining employees.
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall Retreat goals
• Create an environment that is passionate about providing awesome guest service
• Build guest loyalty by consistently following the proven operating system of Massage Heights

Qualifications

• Minimum 1 year of sales or membership management experience
• Develop and execute a comprehensive sales strategy to drive membership growth and increase overall sales.
• Growth mindset with leadership, organization, communication, and interpersonal skills
• Experience in training, coaching, and conflict resolution
• Identify new revenue streams and partnership opportunities that align with business objectives
• Build and maintain strong relationships with members to enhance customer satisfaction and retention
• Regularly report on sales performance, membership growth, and key metrics to the team members

Preferred Qualifications

• Knowledge of CRM and sales software tools.
• Experience in the wellness, fitness, or massage industry
• Experience working in a franchise model and wellness or massage industry is a plus.

Company Overview
Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent