Guest Services Ambassador

Summary

We’re looking for an individual who embodies the luxury lifestyle experience and thrives in a highly visible, guest-facing role. This hybrid position combines the responsibilities of a Bell Attendant and a House Car Driver, serving as both a welcoming presence at the hotel and a trusted transportation ambassador for our guests. The ideal team member has a passion for exceptional service, a warm and engaging personality, strong local knowledge, and the flexibility to support guests seamlessly from arrival to departure—whether on the front drive, in the lobby, or behind the wheel.
As one of the first and last impressions of the hotel, this role carries a special responsibility to create memorable, authentic experiences while ensuring safety, efficiency, and professionalism at all times.

Essential Duties, Tasks & Responsibilities

Guest Arrival & Departure Services
•Warmly welcome guests, creating a positive first impression of the hotel
•Greet all guests passing through the lobby and offer assistance
•Assist with guest arrivals and departures, including opening doors and escorting guests as needed
•Transport guest luggage to and from guest rooms, storage areas, and the front drive
•Maintain accurate records of luggage deliveries and pick-ups
•Provide guests with a hotel orientation upon arrival

House Car & Transportation Services

Safely transport guests to and from approved destinations within the radius set by management
•Assist guests during the loading and unloading of luggage and personal items
•Provide recommendations, directions, and general information about the hotel and surrounding area during transport
•Comprehend and comply with all traffic laws, speed limits, and safety regulations
•Maintain cleanliness of the house car, including routine washing and interior upkeep
•Ensure vehicles are fueled and report any maintenance or service needs promptly
•Exercise caution to prevent damage to vehicles, property, or other cars

Guest Experience & Communication

•Handle all guest interactions with the highest level of hospitality and professionalism
•Accommodate special requests whenever possible and assist with resolving guest concerns
•Respond knowledgeably to guest inquiries regarding hotel services, hours of operation, key personnel, in-house events, and off-property recommendations
•Maintain effective communication within the Guest Services team and with all hotel departments
•Perform guest and hotel-related errands, which may include local travel off property

Additional Responsibilities
•Support Front Office, and Guest Services operations as needed
•Remain flexible and adaptable to changing priorities and guest needs
•Perform all other duties as assigned by leadership

Knowledge, Skills & Abilities
•Exceptional hospitality skills with a genuine desire to serve others

•Ability to remain calm, use sound judgment, and solve problems effectively
•Strong verbal communication and interpersonal skills
•Professional appearance with a warm, welcoming demeanor
•Knowledge of the local area, attractions, and dining options
•Ability to navigate the local area with ease
•Ability to work harmoniously and professionally with co-workers and supervisors

Work Environment & Conditions
•Must be comfortable working in shared, high-traffic areas with constant noise
•Must be comfortable working outdoors and driving in inclement weather conditions
•Must be able to manage frequent changes in priorities with optimism, professionalism, and collaboration

Physical Demands
This position is physical by nature. While performing the duties of this job, the incumbent is regularly required to see, hear, reach, handle, feel, stoop, bend, crouch, sit, stand, and walk for up to 8+ hours per shift. The role requires the ability to lift and maneuver luggage and other items weighing up to 50–100 lbs.