Director Field Service Operations - North America

Description

Hitachi Energy is seeking a Director Field Service Operations - North America. This is a remote based role. The role will lead F i eld Service Operations for Hitachi's BU Service in the North American (NAM) region and will be a pivotal leader responsible for optimizing our field service operations. This cross-functional role demands a strategic thinker who can drive excellent service delivery, operational efficiency, and exceptional customer satisfaction . The role will lead, develop, and manage regional field service teams, ensuring alignment with Hitachi's stringent safety and quality standards, fostering a culture of accountability, and championing continuous improvement initiatives.

Key Responsibilities

· Strategic Leadership & Execution: Develop and implement strategic plans for field service operations that directly align with overarching company goals and regional objectives.

· Team Leadership & Development: Lead, mentor, and empower field service managers and their teams across diverse regions and sites, fostering a high-performance culture.

· Operational Excellence & Safety: Champion a culture of safety, accountability, and operational excellence, ensuring adherence to all company standards and best practices.

· Process Optimization: Proactively identify and address operational bottlenecks, inefficiencies, and compliance issues to streamline workflows.

· Continuous Improvement: Lead or actively support continuous improvement initiatives, including Lean or Six Sigma projects, to optimize processes and outcomes.

· Cross-Functional Collaboration: Collaborate effectively with sales and account management teams to support customer retention, drive growth, and enhance overall customer satisfaction.

Qualifications

· Education: Bachelor’s degree in Business, Operations Management, Engineering, or a related field. A Master’s degree (MBA or equivalent) is preferred.

· Experience:

o 10+ years of progressive experience in field operations.

o 3-5 years in a senior management role overseeing field service teams.

o Proven experience in the electrical service industry is essential.

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