EVCS Technician

We have an outstanding career for opportunity for an EVCS Technician to join a leading Company located in Atlanta, GA.

Hourly Pay Range:$35-$38

The EVCS Technician is a field-based, customer-facing electrical service role responsible for maintaining uptime for commercial EV charging infrastructure. Technicians work independently in assigned regions and must balancehands-on electrical troubleshooting, software-driven diagnostics, customer communication, and accurate documentation. This role requires autonomy, adaptability, and professionalism, as technicians are often dispatched into time-sensitive situations where chargers are down and customers are frustrated.

This is not an install-only or bench technician role. Real-world field experience, comfort working alone, and strong communication skills over brand-name employers or strictly EV-specific backgrounds.

Responsibilities:

• Service Model & Coverage
  • We currently support a team of approximately 50 EVCS Technicians across North America.
  • Technicians are strategically placed in regions with concentrated customer demand and are home-based, dispatched directly from their homes using company-provided electric service vehicles.
  • Service territories are typically centered within a 30-45 mileradius of a technician's home base, thoughcoverage varies significantly by region.
  • In lower-density areas, technicians may cover larger territories and, in some cases, an entire state.
  • When travel exceeds approximately 4-5 hours one way, overnight stays are required.
  • Technicians are issued a company credit card to cover lodging, meals, fuel, and approved travel-related expenses.
  • Occasionally, technicians may be asked to support special projects outside of their primary region.
  • These assignments may involve extended driving or domestic air travel and are generally optional.
  • Participation depends on regional workload, technician skill set, certifications, and familiarity with specific charger brands or products.
  • Candidates must be genuinely comfortable with regional travel, autonomy, and extended time in the field.
• Customer Environment
  • EVCS Technicians primarily support commercial and fleet-based customers, including logistics providers such as UPS and FedEx, school districts operating electric bus fleets, municipal and county governments, and automotive dealerships with EV chargers in their service areas.
  • These customers rely on charging infrastructure for daily operations, making service issues time-sensitive and, at times, stressful.
• Service Workflow
  • Service requests originate either through inbound customer calls or proactive alerts generated by our monitoring software.
  • The service team attempts to diagnose and resolve issues remotely before dispatching a technician onsite.
  • If remote resolution is not possible, a technician is dispatched to the site to troubleshoot and repair the issue.
  • On-site service visits can range from quick fixes to complex, full-day troubleshooting efforts lasting up to 8 hours, depending on the nature of the problem.
  • When replacement parts are required and not immediately available, they are ordered and shipped directly to the customer site.
  • Follow-up visits are scheduled as needed once parts arrive.
  • Technicians use company-issued tablets to access charger history, prior service records, schematics, and documentation.
  • They are responsible for entering detailed daily notes, uploading photos, and documenting all work performed andfollow-up actions.
  • Accurate documentation is criticalfor continuity, billing, and future troubleshooting.
• Communication, Escalation & Support
  • EVCS Technicians regularly interact with customers who may be frustrated due to charger downtime.
  • Strong verbal communication and professionalism are essential, as technicians represent us onsite and often coordinate with subcontractors or third-party vendors.
  • Each technician is part of a regional team supported by a Regional Manager who assists with escalations and complex troubleshooting.
  • Technicians also have access to our R&D facility in Richmond, where engineers and analysts test scenarios and document solutions across a wide range of charger issues.
  • Technicians are expected to independently search internal resources and takea first pass at troubleshootingbefore escalating issues.

Basic Hiring Criteria:

• Minimum 2-5 years of hands-on experience in electrical, EV, or field service roles.
• Strong understanding of electrical systems and troubleshooting principles, including hands-on experience with 480v circuits.
• Ability to work independently in a field-based environment.
• Comfortable using tablets, laptops, and service software for documentation.
• Strong verbal communication and customer-facing skills.
• Valid driver's license with a clean driving record.
• Willingness to travel approximately 75%, including overnight stays and domestic flights.