Director of Compliance & Quality Assurance

DIRECTOR, COMPLIANCE & QUALITY ASSURANCE

WHAT A DIFFERENCE

At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know.

We believe who YOU are is as important as what you know. We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives.

WHAT YOU WILL DO

As the Director of Compliance & Quality Assurance, you will lead the systems, standards, and culture that ensure every Primrose school delivers a safe, compliant, and high-quality experience for children, families, and team members. You will serve as Primrose’s subject-matter expert on health, safety, operational policy, and compliance, while guiding strategy, partnerships, and execution across the system. Through strong leadership, cross-functional collaboration, and continuous improvement, you will strengthen Primrose’s premium brand standards and support effective issue prevention and resolution.

• Lead the development, implementation, and ongoing refinement of health, safety, operational, and brand standards across the Primrose network
• Own the full lifecycle of operational policies and procedures, ensuring clarity, accessibility, and consistent system-wide application
• Oversee the creation, maintenance, and regular updating of Safe School Plans, incorporating regulatory requirements and industry best practices
• Lead system-wide quality assurance and compliance processes, ensuring consistent adherence to standards and effective issue resolution
• Partner with Technology and cross-functional teams to improve tools, documentation, and systems that drive efficiency, visibility, and actionable insights
• Supervise and develop the Quality Assurance Specialist, providing clear direction, coaching, and support to ensure effective execution of compliance processes
• Analyze trends, research, and competitive insights to identify opportunities to elevate quality, safety, and operational excellence across the system
• Collaborate with School Programs, Learning & Development, Curriculum, Quality Assurance, and other partners to integrate new initiatives into operational standards with consistency and alignment
• Serve as the primary subject-matter expert and leadership advisor on health, safety, operational policy, quality, and compliance matters
• Advise and support the development of training, resources, and communications that reinforce understanding and adherence to standards
• Participate as a key member of the Issues Management crisis team, guiding intake, investigation, escalation, documentation, and resolution of incidents impacting school quality, safety, or brand reputation
• Champion a culture of safety, accountability, and continuous improvement, positioning Primrose as a leader in quality, care, and operational excellence

WHO WE ARE LOOKING FOR

• Bachelor’s degree in Education, Early Childhood Education, Business, Regulatory Affairs, Public Administration, or a related field. Graduate degree preferred.
• 10+ years of experience in operations, compliance, quality assurance, risk management, regulatory oversight, or a related function.
• 5+ years of people management experience, with a demonstrated ability to coach, develop, and lead high performing teams.
• Experience implementing large scale operational or compliance processes across multi site or franchise organizations.
• Exceptional communication and cross functional collaboration skills, including experience influencing senior leaders and diverse stakeholder groups.
• Ability to travel up to 25%.

WHAT YOU WILL GET

• Commission or bonuses based on personal and company performance
• 50% tuition reimbursement for up to three children at any Primrose Schools
• Full-time team members are eligible for health, dental and vision insurance
• 401k with company matching up to 3.5% and life insurance
• Employee Assistance Program