Front Desk Agent - Crowne Plaza Atlanta Perimeter at Ravinia
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day's schedule.
- Jump into other ad-hoc duties when your colleagues need your help.
- Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Fluency in the local language - extra language skills would be great, but not essential.
- Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
- Flexibility - night, weekend and holiday shifts are all part of the job.
- You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
- Experience - ideally you'll have spent at least one year in a front desk or guest service position.
- Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
Recommended Jobs
Server (Clubhouse, Pool, F/T & P/T) 2026
Job Description Job Description Servers at St Ives Country Club provide important hospitality services to our wonderful Members. They are the face of the Club and an integral part of daily opera…
Financial Center Manager - Buckhead Crossing Financial Center
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our …
North Atlanta Youth Tennis and Pickleball After School Coach
Job Description Job Description Benefits: Bonus based on performance Opportunity for advancement Training & development Are you ready to swing, volley, dink, and serve your way into a…
Wellness Advocate Food Safety & Cleanliness Quality Lead
Job Description Job Description Benefits: Wellness resources Competitive salary Dental insurance Health insurance Paid time off Vision insurance ABOUT NUTRITION NEST AT PRE…
Recruiting Systems Analyst
We’re looking for a junior-level analyst to support our Talent Acquisition (TA) team by managing inquiries related to our recruiting technology stack, including Workday Recruiting, Eightfold, Oleeo, …
Planner
Production Planner Company Overview At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power gene…
Forklift Operator
Forklift Operator The salary range for this role is [$17.25 to $18.75] per hour* Overview Join our dynamic team as a Forklift Operator, where you’ll play a fundamental role in ensuring effici…
Sales Development Representative-Call Center Marketing
Job Description Job Description Summary of Position: Our sales development representatives (SDRs) are focused on generating new business opportunities for TeleNet’s clients by identifying, contac…
Curbside To Go Associate
Like no place else. Fun. Fresh. Flavorful. We are searching for a friendly and professional Cashier to join our restaurant staff. As the first point of contact, you will greet and assist customers as…
Travel Nurse RN - Med/Surg / Telemetry - $1,858 to $1,876 per week in Macon, GA
Registered Nurse (RN) | Med/Surg / Telemetry Location: Macon, GA Agency: TalentBurst, Inc. Pay: $1,858 to $1,876 per week Shift Information: 3 days x 12 hours Start Date: ASAP…