Manager, Digital User Experience (UX) Design

How you'll help us Keep Climbing (overview & key responsibilities) At Delta, our Digital Experience Team is the driving force behind shaping cohesive and easy digital journeys. We're committed to leveraging human-centered design, to address the dynamic user needs of today while seizing future opportunities. Our journey involves transitioning from individual skill teams to collaborative design teams, aiming to set the gold standard for digital design that inspires product and design communities worldwide. We are inviting top-tier designers to join us in this journey, driving the shift towards creating exceptional digital experiences, both for our customers and our employees. We are seeking a Manager, Digital User Experience (UX) Design to lead a team focused on the structure and flow of digital experiences, including interaction design, information architecture, and user journeys. This role focuses on the strategic and structural aspects of UX that drive clarity, usability, and business impact and will partner with our visual design leadership in creating seamless omnichannel experiences. As a UX Design Manager, you will lead a team of UX specialists in creating intuitive, user-centered experiences across Delta's digital ecosystem, including both customer- and employee-facing channels. The UX Manager will oversee and work with a set of Digital UX Specialists to define strategic direction and drive cross-divisional collaboration to ensure alignment with Delta's commercial objectives. They will coordinate with product, UI design, content design, research, and IT teams to execute upon the strategy to drive a best-in-class digital user experience. Key responsibilities include but are not limited to: + Build and lead (coach, develop, and mentor) the Digital UX Design team, providing direction to ensure high-quality work and timely project delivery. + Define and drive a clear UX strategy that aligns with product roadmaps, business goals, and user needs. + Inspire and guide the team to deliver user-centered design solutions that improve usability, satisfaction, and measurable outcomes. + Translate user research and behavioral data into actionable design insights and strategic direction. + Review and provide feedback on UX deliverables to ensure they meet quality standards, accessibility guidelines, and business needs. + Collaborate with the Digital Design System team to define and support strategies that ensure consistent UX patterns across all internal and customer-facing digital channels. + Partner with our Digital Agency of Record and internal UI team to ensure cohesive and consistent digital experiences. + Facilitate design sprint workshops and collaborative working sessions to rapidly explore, prototype, and validate new experience concepts, ensuring solutions are grounded in a deep understanding of user needs and business goals. + Identify and recommend modern UX trends, technologies, and tools to improve the UX design process and outcomes. + Advocate for best UX practices and principles within the organization, educating and influencing stakeholders. + Help source vendors and manage those relationship, as needed, to support business goals What you need to succeed (minimum qualifications) + 4+ years of experience in people leadership + 10+ years of experience in UX design, with a focus on interaction design, information architecture, and user flows for web and/or mobile applications. + Experience leading teams of UX specialists such as UX Designers, Accessibility Specialists, Information Architects, and/or UX Researchers + Strong knowledge of user-centered design principles, interaction design, and UX strategy. + Solid understanding of web and mobile design guidelines, accessibility standards, responsive design principles, and UX research methodologies + Familiarity in creating wireframes, prototypes, and interactive mockups using tools such as Figma or similar software. + Knowledge of digital accessibility design and human-centered design methods + Strong communication, leadership, and collaboration skills to work effectively with cross-functional teams and stakeholders. + Ability to influence product and design decisions through strategic thinking and user advocacy. + Consistently prioritizes safety and security of self, others, and personal data. + Embraces diverse people, thinking, and styles. + Possesses a high school diploma, GED, or high school equivalency. + Is at least 18 years of age and has authorization to work in the United States. What will give you a competitive edge (preferred qualifications) + Degree in Human Factors, Human-Computer Interaction, Design, or related field. + Previous retail, e-commerce, or operations design experience is highly desirable. + Experience using Figma, collaboration tools (e.g. Mural, Miro), and prototyping tools preferred. + Strong portfolio showcasing UX strategy, interaction design, and measurable impact on user experience. Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: + Competitive salary, industry-leading profit sharing program, and performance incentives. + 401(k) with generous company contributions up to 9%. + New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31). + In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period. + 10 paid holidays per calendar year. + Birthing parents are eligible for 12-weeks of paid maternity/parental leave. + Non-birthing parents are eligible for 2-weeks of paid parental leave. + Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits. + Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. + Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. + Domestic and International space-available flight privileges for employees and eligible family members. + Career development programs to achieve your long-term career goals. + World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. + Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. + Recognition rewards and awards through the platform Unstoppable Together. + Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare. Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here