Field Assurance Specialist
Roles & Responsibilities
- Receive complaints and follow-up to collect relevant information from the user.
- Decision making skills for complaint determination.
- Responsible for accurate complaint entry for disposable medical devices and capital equipment for both domestic and international customers.
- Follow-up with customers and sales representatives to obtain additional information when necessary and to request return of overdue complaint samples.
Experience Required
- Arrange for the return of complaint samples.
- Attends training on new products or changes to existing products.
Skills & Certifications
- Must be able to multitask and be organized
- This position does have a physical aspect to it therefore you must be able to lift 5-10lbs, carry 5-10lbs
Eligibilities & qualifications
- Bachelor's degree required.
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