Sales and Customer Service Representative

Join Our Team as a Sales and Customer Service Representative!

Encore Promotions is one of the nation's fastest-growing firms in the industry. We are at the forefront of brand engagement and customer acquisition, consistently developing and implementing our clientele's latest and most advanced wireless technology by delivering and executing experiential customer service and sales campaigns. Our mission is to expand throughout the territory while simultaneously cultivating the next generation of leaders within our field.

Encore Promotions is seeking a passionate and ambitious Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will create positive interactions with customers when introducing premier telecommunications products and facilitating the sales process. You will play a key role in building strong, lasting relationships with clients, driving sales, and delivering outstanding results for our clients.

What does a typical day look like for our Sales and Customer Service Representative? Let's break it down:

• Meet with new and existing customers to guide them through the sales process & ensure superior customer satisfaction
• Execute residential sales campaigns on behalf of our telecommunications client in an effort to drive sales and create exciting customer experiences that drive satisfaction and long-term retention
• Recommend telecommunications products and services to customers based on their needs, and focus on quality and transparency in pricing
• Build and nurture long-lasting client relationships to ensure their ongoing happiness and brand loyalty
• Stay informed about our client's initiatives and services to effectively communicate with customers, promote the brand effectively, and boost sales
• Accurately record and manage customer account details to ensure smooth service activations and installations
• Work together with top-performing Sales and Customer Service Representatives to deliver seamless service and quickly address customer concerns or inquiries
• Help achieve sales goals, identify new opportunities, and implement targeted outreach strategies to drive the business forward

Qualifications of the Sales and Customer Service Representative:

• High School Diploma
• Previous customer service, account management, or relevant sales experience is a plus!
• Excellent communication, interpersonal, and problem-solving skills
• Ability to build rapport quickly and manage relationships effectively
• Self-motivated, goal-oriented, and passionate about driving sales results
• Ability to thrive in dynamic environments and quickly integrate new information about evolving technologies and services

Although our Customer Sales Representative role is an entry-level position, our team needs career-focused individuals who want an opportunity for significant income and who desire to grow in their career and professional portfolio.

This is a performance-driven position with uncapped commission incentives. Compensation is commission only, with estimates based on average earnings in the role.

If you are ready to put your team building, critical thinking, and sales knowledge to the test, then our Sales and Customer Service Representative role is for you!