General Manager, Market Operations

Job Title: General Manager, Market Operations   

Location: Onsite, Stone Mountain, GA

Flexcar is completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.

Flexcar is seeking a General Manager to lead day-to-day operations across one or more markets, ensuring operational excellence, cost control, and an exceptional member experience. This role is responsible for full market P&L oversight, fleet performance, staffing, vendor management, and execution of all site activities—7 days a week. The GM will drive efficiency, maintain quality standards, and adapt quickly to changing business needs while fostering a culture of continuous improvement.

Key Responsibilities 

• P&L & Market Performance 

• Own market-level financial performance, identifying and executing cost savings and revenue opportunities. 

• Track and improve KPIs including dwell time, service inventory, registration holds, and fleet availability. 

• Operational Leadership 

• Ensure consistent execution of infleet, defleet, servicing, repairs, and delivery processes. 

• Maintain high member satisfaction by delivering vehicles on time and in top condition. 

• Workforce & Vendor Management 

• Staff to meet market demand within budget parameters. 

• Build and manage vendor relationships to improve turnaround times and reduce costs. 

• Process & Innovation 

• Lead pilots and new initiatives from concept to launch. 

• Collaborate cross-functionally to streamline site operations and enhance efficiency. 

• Performance Coaching 

• Provide regular, actionable feedback to managers and frontline teams to strengthen results. 

Qualifications 

• 7–10 years in operations management, preferably in vehicle operations/service or a senior leadership role. 

• Bachelor’s degree preferred but not required. 

• Prior P&L ownership experience. 

• Strong understanding of operational excellence tools (6S, Gemba) and EH&S practices. 

• Ability to work flexible hours, including evenings, weekends, and some holidays. 

• Comfortable working outdoors and able to lift up to 50 lbs. 

What Success Looks Like 

• Market P&L targets consistently met or exceeded. 

• All KPIs monitored, reported, and improved month over month. 

• High member satisfaction scores due to operational reliability and quality. 

• Vendor and staffing plans aligned with cost and service goals. 

Compensation & Benefits  . 

• Flexible Paid Time Off and sick time. 

• 401(k) with company match from day one. 

• Low-cost healthcare coverage (medical, dental, vision) effective day one. 

• Discounted Flexcar membership with no annual fee. 

• Weekly pay and additional perks. 

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.  

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.