HR Support Specialist

Phoenix Senior Living is seeking an HR Support Specialist to join the team!

The HR Support Specialist reports directly to the HR Manager.

Purpose

The HR Support Specialist is a detail-oriented and service-focused role that provides essential support to employees, managers, and field leaders. This position assists with payroll, benefits administration, HR systems, user access, onboarding, and day-to-day troubleshooting. The HR Support Specialist plays a critical role in ensuring a smooth employee experience and supporting efficient, compliant HR processes across the organization.

Principle Duties And Responsibilities

Payroll & Benefits Administration

• Assist with the administration of employee benefits, including enrollments, changes, and responding to general benefits questions
• Support regular bi-weekly payroll processing by gathering and verifying timekeeping data, resolving discrepancies
• Identify payroll-related needs and challenges from the field and partner with the payroll team to ensure timely resolutions and improve overall pay accuracy.

Onboarding and Field Support

• Provide I-9 troubleshooting and guidance, educating field teams on proper procedures and compliance requirements.
• Review new hire paperwork and compliance documentation for accuracy and completeness.
• Provide guidance to field leaders and hiring managers throughout the onboarding process.
• Partner closely with the payroll team to address onboarding-related pay issues and ensure accurate first checks

HR Systems & Data Management

• Manage user access, permissions, and security across HR platforms and systems (e.g., HRIS, timekeeping tools)
• Provide technical support and troubleshooting for common HR system issues, escalating complex cases as needed.
• Maintain organized and confidential digital and physical employee records in accordance with legal and company standards.

HR Inquiry and Employee Support

• Provide guidance and support to employees, field leaders, and HR team members by addressing routine HR-related questions via email and phone
• Identify recurring inquiries or challenges and share insights with the HR team to improve processes, communication and training for the field

Unemployment Process Support

• Serve as the primary HR contact for the unemployment process, working directly with People Systems to manage claims.
• Coordinate with field leaders to collect supporting documentation for claims and appeals
• Assist with scheduling and preparing for unemployment hearings, ensuring appropriate representation and evidence are provided

Reporting, Audits, & Process Improvement

• Perform data entry, generate reports, and support audits to ensure data integrity and compliance.
• Collaborate with HR team members to support ongoing initiatives, projects, and process improvements that enhance efficiency and employee experience

Additional Support

• Assist with ad hoc projects, requests, and cross-functional initiatives as assigned
• Provide flexible support across all HR functions to meet business needs and respond to evolving priorities

Requirements

• High school diploma or GED required, associate or bachelor's degree in human resources, Business Administration, or related field preferred.
• 3-5 years of HR administrative or coordinator-level experience, supporting areas such as payroll, benefits, onboarding, and HRIS
• Basic knowledge of HR processes and employment practices are preferred.
• Experience working with HRIS systems (e.g., Workday, ADP, UKG) is a plus.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to handle sensitive information with discretion and professionalism.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).