Airline Lounges EVS Account Manager

Sodexo Live! is hiring a EVS Account Manager for one of our airline lounge clients at the Hartsfield Jackson International Airport in Atlanta, GA . The EVS Account Manager provides strategic leadership, operational oversight, and client relationship management for Environmental Services programs across multiple premium airport lounges. This role is responsible for delivering world-class, hospitality-focused cleaning and sanitation services that enhance the guest experience while ensuring the highest standards of cleanliness, safety, regulatory compliance, and operational excellence.

The ideal candidate possesses a premium hospitality mindset with extensive experience managing complex, high-volume, 24/7/365 operations. This leader will have a strong understanding of front-of-house guest environments, premium restroom programs, food and beverage service areas, commercial kitchens, back-of-house operations, and sanitation best practices. The EVS Account Manager must be capable of driving exceptional service standards while balancing financial performance, workforce engagement, client satisfaction, and operational consistency across multiple locations. This position is an on site, Monday through Friday position, with the abiltity to flex to overnight shifts and weekends as needed.

Operational Leadership

• Provide strategic leadership and direction for all Environmental Services operations across multiple prem ium airport lounge locations.

• Establish and maintain a culture focused on hospitality, guest experience, safety, accountability, and operational excellence.

• Lead exempt and non-exempt management teams and frontline employees in the execution of EVS programs and initiatives.

• Ensure consistent delivery of prem ium cleaning and sanitation standards across lounge seating areas, restrooms, shower facilities, food and beverage venues, commercial kitchens, back-of-house spaces, and employee areas.

• Develop and implement standardized operating procedures, quality assurance programs, and service delivery models that support luxury hospitality expectations.

• Drive continuous improvement initiatives to enhance service quality, productivity, efficiency, and guest satisfaction.

Hospitality&Guest Experience

• Champion a guest-first service culture that aligns Environmental Services with the overall prem ium lounge experience.

• Collaborate closely with lounge operations, culinary, food and beverage, and client leadership teams to ensure seamless service delivery.

• Ensure all public-facing spaces consistently meet brand standards and exceed guest expectations.

• Monitor and respond to guest feedback, client concerns, and operational challenges with urgency and professionalism.

Food&Beverage and Kitchen Sanitation Oversight

• Maintain comprehensive knowledge of food service operations, sanitation standards, and regulatory requirements.

• Ensure proper cleaning and sanitation of food preparation areas, commercial kitchens, dining spaces, bars, beverage stations, and related equipment.

• Partner with culinary and food safety teams to support compliance with local, state, and federal regulations.

• Drive best practices related to infection prevention, food safety, sanitation, cleaning chemistry, and environmental hygiene.

Quality Assurance&Compliance

• Ensure full compliance with Sodexo policies, client standards, OSHA requirements, airport regulations, food safety requirements, and all applicable regulatory standards.

• Implement and maintain quality assurance and quality improvement programs designed to achieve operational consistency and measurable results.

• Conduct regular inspections, audits, and performance reviews to ensure service excellence and compliance.

• Establish and maintain a safe work environment for employees, guests, clients, and business partners.

Financial&Business Management

• Develop, manage, and monitor operating budgets, labor plans, productivity targets, and financial performance metrics.

• Analyze operational and financial data to identify trends, opportunities, and corrective actions.

• Develop action plans that ensure achievement of contractual obligations, strategic initiatives, and financial objectives.

• Drive labor optimization while maintaining service levels consistent with prem ium hospitality standards.

Leadership&Talent Development

• Recruit, develop, coach, and retain high-performing frontline teams.

• Foster a culture of accountability, engagement, diversity, inclusion, and professional growth.