Service Advisor

Job Description

Job Description

Company: Warehouse Sales and Services

Location: Stone Mountain, GA

Compensation: $50,000–$60,000 Base Salary

Performance Incentives: Yes

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About Warehouse Sales and Services

Warehouse Sales and Services is a growing provider of material handling EV equipment sales, preventive maintenance programs, rental solutions, refurbished fleet services, and long-term maintenance agreements.

We partner with warehouses, distribution centers, and industrial facilities to reduce downtime, extend equipment life cycles, and improve operational efficiency.

Our mission is simple: protect uptime and maximize equipment performance through proactive service solutions.

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Position Overview

The Service Advisor is a customer-focused, service-driven role responsible for helping clients maintain safe, reliable, and efficient equipment operations.

This position works directly with warehouse and facility decision-makers to assess fleet condition, identify service needs, and develop proactive maintenance strategies that protect uptime and reduce operational disruption.

The ideal candidate understands material handling equipment at a technician level and can confidently:

• Evaluate repair needs

• Interpret service diagnostics

• Prepare detailed estimates

• Present data-driven recommendations

• Guide customers toward long-term service and lifecycle planning

This role blends technical knowledge, customer relationship management, fleet analytics, and revenue growth through service-based solutions — not transactional selling.

The Service Advisor is responsible for helping customers make informed decisions that improve reliability, reduce downtime, and control long-term maintenance costs.

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Key Responsibilities

Customer Support & Uptime Advising

• Conduct site visits, fleet walk-throughs, and equipment condition assessments

• Evaluate operational risks that could impact uptime

• Serve as a trusted advisor to warehouse and facility managers

• Provide proactive recommendations to reduce emergency breakdowns

• Develop long-term maintenance strategies focused on reliability and lifecycle extension

• Position service solutions around uptime protection and operational efficiency

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Technical Estimating & Solution Development

• Review technician diagnostics and inspection reports

• Prepare accurate repair, labor, and parts estimates

• Present repair vs. replace options with cost-benefit considerations

• Develop preventative maintenance, renewal, lease, and rental program proposals

• Support fleet renewal planning and scheduling

• Ensure estimate accuracy and job scope clarity

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Data & Fleet Performance Analysis

• Track fleet performance trends including repair frequency, downtime patterns, and aging assets

• Prepare service summaries and equipment health insights for customers

• Use maintenance history and cost data to support proactive service recommendations

• Assist in forecasting renewal and replacement timelines

• Maintain accurate CRM records (HubSpot preferred) and pipeline visibility

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Account Growth & Retention

• Identify opportunities to expand preventive maintenance and recurring service programs

• Follow up on open quotes and maintenance recommendations

• Support growth of recurring service agreements

• Maintain strong customer relationships through consistent communication

• Meet performance goals tied to service revenue, retention, and recurring revenue growth

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Compensation Structure

• Base Salary: $50,000–$60,000 (based on experience)

• Uncapped commission on approved service agreements and repair solutions

• Performance bonuses tied to recurring revenue growth and customer retention

• Incentives structured around long-term service value and uptime protection

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Qualifications

• 3–5+ years of experience in industrial equipment, service advising/coordination, or technical sales

• Strong working knowledge of material handling equipment

• Experience preparing repair estimates or reviewing service diagnostics

• Ability to translate technical findings into clear, data-supported customer recommendations

• Experience using CRM systems (HubSpot preferred)

• Self-motivated, professional, and relationship-driven

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Preferred Background

• Former technician transitioning into an advisory role

• Experience selling or managing preventive maintenance programs

• Background in manufacturing, logistics, or distribution industries

• Experience supporting fleet service operations and lifecycle planning

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Why Join Warehouse Sales and Services?

Join a growing organization that prioritizes customer relationships, proactive service planning, and long-term partnerships.

This role offers strong earning potential, career advancement opportunities, and the ability to directly impact customer uptime, equipment performance, and operational efficiency.