Software Engineer

**Overview** Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.  Billions of users across the world rely on our products, and to meet this demand we design and implement world-class distributed systems. We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base.  Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. We are the Azure Reliability (AzRel) team; a multidisciplinary engineering organization dedicated to making Azure the safest and most reliable cloud. For Azure's most critical services and products, we apply a Site Reliability Engineering (SRE) approach. Our software engineers work closely with product teams to enhance availability, reliability, observability, and operability across our planet-scale systems.  We prioritize long-term platform improvements through engineering over repetitive manual tasks. Increasingly, we leverage AI to amplify our ability to scale reliability across Azure. Our teams contribute to product architecture, share knowledge and code, and focus on building reusable solutions that benefit multiple teams and services.   As the SRE discipline evolves, we continuously learn from industry peers and contribute to its advancement by innovating within our group and sharing our insights publicly. Our team brings diverse professional backgrounds, both traditional and non-traditional, and we're committed to growing diversity. We believe that an inclusive environment where everyone feels safe to contribute leads to better teams, better products, and a better workplace. We're not looking for people who know it all; we're looking for those eager to learn it all. If you thrive on collaboration, embrace challenges, and see mistakes as opportunities to grow, we'd love to meet you.  We are looking for a Software Engineer who will be responsible for improving the reliability of key Azure products.  Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. **Responsibilities** + Contributes to defining system reliability goals through Service Level Objectives (SLOs) and enhancing production posture with targeted improvements in observability and operability (telemetry, alerting, incident/change management, safe deployment practices).  + Builds reusable automation and processes that help multiple teams meet their reliability goals. With guidance, influences product architecture and roadmaps to ensure customer-experienced reliability is a core design principle.  + Works directly on product code to achieve reliability outcomes. Leverages AI to proactively detect anomalies, predict incidents, and automate operational workflows - scaling reliability efforts across complex systems.  + With guidance, supports the design and development of large-scale distributed software services and solutions. Delivers "best-in-class" engineering by ensuring services are modular, secure, reliable, testable, diagnosable, observable, and reusable.  + Collaborates with internal and external partners to support team goals. Balances pragmatism with vision - driving continuous improvements in process and codebase. Builds automation to prevent or remediate service issues before they impact users.  + Applies cutting-edge AI tools and techniques to reduce operational toil and scale reliability engineering across complex systems.  + Gains a working understanding of Microsoft businesses and contributes to cohesive, end-to-end user experiences.  **Qualifications** **Required Qualifications** + Bachelor's Degree in Computer Science, or related technical discipline with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python, + OR equivalent experience. **Other Requirements** Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. **Preferred Qualifications** + Familiarity with modern distributed software design patterns and cloud systems architecture, including microservices, containers, load balancing, queuing, and caching. + Experience building, shipping, and operating reliable solutions. + Experience with data technologies (SQL/NoSQL/etc.). + Experience with Azure. + Experience in AI adoption with tools like GitHub Copilot, Azure OpenAI, and custom copilots to streamline development and reduce toil. \#AZCXP #AzRelJobs #EiP #IC2SWE Software Engineering IC2 - The typical base pay range for this role across the U.S. is USD $84,200 - $165,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $109,000 - $180,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (