Operations Coordinator

Job Description

Job Description

The Joint Chiropractic is a fast-growing, wellness-based chiropractic franchise focused on delivering quality care and an exceptional patient experience. We are seeking a strong, hands-on Operations Manager to oversee multiple clinic locations and lead our teams to operational excellence

Position Overview

The Operations Coordinator is responsible for the daily oversight of multiple clinic locations, ensuring efficiency, compliance, staff performance, and excellence in patient care. This role requires a proactive leader who thrives in a fast-paced environment and is willing to travel between clinic locations regularly.

Responsibilities

• Leadership & Staff Development
• Recruit, interview, and hire Wellness Coordinators

Operations & Compliance

• Implement and improve front-end systems and processes
• Ensure compliance with company policies and procedures
• Conduct clinic and payroll audits
• Enforce dress code and professional standards
• Address and resolve patient concerns promptly
• Maintain operational excellence across all locations

Performance & Reporting

• Analyze KPI reports and regional performance metrics
• Develop strategic action plans to improve results
• Participate in leadership meetings to review trends
• Monitor Patient Experience Assessments and implement improvements

Facility & Marketing Support

• Maintain high standards of cleanliness and organization
• Manage clinic supply ordering within budget
• Assist with clinic refreshes and new location openings
• Support marketing efforts, referral programs, and promotional events
• Maintain accurate and updated Google business presence
• Oversee onboarding and ongoing staff training
• Create and manage monthly staff schedules
• Lead weekly and monthly team meetings
• Conduct performance evaluations and wellness reviews
• Monitor KPIs and staff statistics to drive improvement
• Provide coaching through call monitoring and video reviews
• Partner with the Director of Operations to strengthen clinic performance

Qualifications

• 3+ years of operations management experience (healthcare, franchise, or wellness preferred)
• Experience managing multiple locations preferred
• Strong leadership and team-building skills
• Ability to analyze performance data and implement improvement strategies
• Excellent communication and problem-solving abilities
• Experience with payroll audits and compliance preferred
• Proficient in Microsoft Office and operational software systems
• Must be willing and able to travel between clinic locations
• Proven management experience with a track record of leading diverse teams in a fast-paced environment
• Strong strategic planning skills with the ability to translate vision into actionable plans
• Demonstrated leadership capabilities with excellent communication and decision-making skills
• Experience managing profit & loss statements and financial analysis
• Supervising experience in a business operations or related setting is essential
• Background in business development, including client acquisition and relationship management
• Familiarity with project management methodologies and process optimization techniques
• Prior experience in sales roles or supporting sales teams is highly desirable
  • Role: OPEN AVAILABLITY & WEEKEND AVAILABLITY REQUIRED

Join us as an Operations Manager to energize our organization through innovative leadership, strategic insight, and relentless pursuit of excellence. Be part of a team that values proactive problem-solving, continuous growth, and making a tangible impact every day!

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