Account Onboarding Specialist (277451)

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Account Onboarding Specialist

Location: Atlanta, GA-30339

Duration: 6 Months

Pay Rate: $32/hr/W2

Schedule: Fully onsite

Summary:

• The Operations Manager role plays a critical role in Client’s Builder Operations team. The role is:
• Highly cross-functional with leadership exposure
• Fast-paced with unique learning and innovation opportunities
• Part of a fast-growing business and team with an exciting growth trajectory

Job Responsibilities:

Account Onboarding and Operations:

• Ramp up projects to launch new builder communities with client appliances.
• Own the onboarding process for new accounts, effectively managing, tracking, and coordinating with cross-functional stakeholders to execute all setup steps in a timely manner.
• Create, document, and manage all tasks within the onboarding process, utilizing strong project management skills to execute the projects on time.
• Ensure accuracy and process adherence across stakeholders on all new account documentation. Troubleshoot and help resolve issues quickly and efficiently.
• Collaborate with internal stakeholders, customers, and third parties to gather and submit required information accurately.
• Manage projects for new customers, improvement opportunities, or other ad hoc projects as needed.

Project Management:

• Manage cross-functional projects. Define owner and timelines and hold responsible parties accountable for meeting deadlines and requirements.
• Verify that processes and procedures for operational execution meets contractual, program, and policy expectations.
• Document process flows and account behavior for end-to-end workflows to share with extended team.
• Identify, recommend, and implement improvement and innovation opportunities in existing processes.

Process Improvement:

• Identify, recommend, and implement improvement and innovation opportunities in existing processes.
• Perform root cause analyses and identify how to overcome root cause issues.
• Work cross-functionally to gain input, implement, and ultimately track improvement opportunities.

Desired Skillsets:

• 6+ years of relevant experience desired.
• Advanced Excel knowledge
• Detail oriented with the ability to track progress on multiple projects at the same time

Education Requirement:

• University degree in operations, supply chain, or other related business field is a plus but not required.

Additional Information:

• Clear knowledge of logistics and operations, especially of construction sites, is more important than any specific education requirement.

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".