Design & Operations Manager

Savannah Window Fashions is seeking a driven, customer-centric Design and Operations Manager to lead our project management, workroom and window treatment design operations. Our ideal candidate has client-facing experience in the luxury interior design industry, can learn new skills quickly, and enjoys working collaboratively with a small, tightly knit team.

The right individual is a natural problem solver, is highly organized, delivers quick and accurate results, and thinks on her/his feet. This role is a combination of office and off-site client facing, accompanying the principle on design appointments when needed, helping measure and document project requirements, processing and receiving product orders, preparing for and attending installations as needed.

Savannah Window Fashions is a full-service custom window treatment design firm serving Georgia and South Carolina. We offer interior designers and retail clients bespoke window treatments and soft goods, with a focus on project management and luxury products.

Summary of Responsibilities:

• Serve as first point of contact for new and existing clients.
• Open and close studio each day, answer phones and email.
• Package outgoing shipments, receive and inspect incoming project materials (fabric, trim, hardware, shades).
• Calendar management: Schedule discovery calls, client meetings and installations.
• Responsible for multiple phases of project lifecycle.
• Document all activity in project management system.
• Prepare, manage and maintain client and project assets (physical and digital).
• Communicate with vendors regarding orders, timelines, payments and deliveries.
• Assist with project quoting, gather pricing for materials and utilize online vendor systems.
• Provide weekly / bi-weekly client updates for all active projects.
• Stage products, communicate with installers, prepare for and attend installations as needed.
• Order project materials: fabric, trim, blinds, shades, drapery hardware, etc.
• Create fabrication work orders for production of custom window treatments.
• Process client payments, pay bills and document business expenses.
• Order office supplies and workroom materials, pick up from local stores as needed.
• Deal with problems, know when to escalate to owner.

Summary of Skills:

• Ability to use discretion and bring innovative solutions to help the business thrive.
• Proven ability to self-manage and demonstrate a high level of professional maturity.
• Organized and can manage multiple priorities; proven success with project management.
• Driver of projects: takes initiative, proactively anticipates needs, intuitive ability for sound judgment.
• Exceptional written and verbal communication and interpersonal abilities.
• Accuracy and detailed mindfulness in all areas of responsibility.
• Ability to plan, manage time and maintain organization in fast-paced circumstances.
• Flexible and willing to do whatever is needed as part of the team.
• Experience with custom window treatments, fabrics, trims, and drapery hardware highly desired.
• Ability to lift up to 40 pounds and climb a ladder.

Technology:

• Airtable.
• Quickbooks Online.
• Google Suite.

Benefits: Employee discount, PTO plus Holidays.

Culture: Community, compassion, and care are part of our core values.

Savannah Window Fashions is the premiere custom window treatment company serving luxury clients in the Low Country of coastal Georgia and South Carolina. We offer interior designers and retail clients the highest quality custom window treatments, designer fabrics, trims and hardware, as well as shades, blinds and professional installation. Our workroom specializes in drapery, valances, roman shades, custom bedding, cornices, pillows and soft goods.