Manager Shared Services Technology and Program Management

Location: Atlanta, GA, United States
Job ID: 84660

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Manager Shared Services Technology and Program Management

Your main responsibilities

PRIMARY FUNCTION / POSITION OVERVIEW:

The BSC Digitalization and PMO leads enterprise-wide transformation initiatives across the SEC Business Service Center (BSC), driving strategic digital adoption, operational excellence, and governance alignment. This role serves as a key advisor to senior leadership, shaping the digital roadmap, overseeing complex program execution, and ensuring the successful integration of innovative technologies and business processes.

Overall, incumbent will be responsible for supporting governance of SEC BSC framework, ensuring all required documentation and guides are in place, up-to-date, accessible and follow the Global BSC blueprint, to ensure a successful operation of the SEC Business Service Center (BSC).

Strategic Digitalization Leadership

• Define and execute the digital transformation strategy across SEC BSC, leveraging platforms such as RPA, Power Platform, ESM, SharePoint, and SHAPE to modernize operations.
• Champion enterprise digitalization initiatives that enhance scalability, efficiency, and user experience across business lines and field offices.
• Oversee the design and deployment of digital content and campaigns to promote BSC capabilities and drive engagement across internal channels.
• Establish and maintain robust data governance, analytics, and reporting frameworks to measure impact and inform strategic decisions.

Program & Portfolio Management

• Lead the PMO function, ensuring alignment of transformation initiatives with SEC BSC’s strategic objectives and global finance operations.
• Partner with executive stakeholders to prioritize and deliver high-impact programs, ensuring resource optimization, risk mitigation, and value realization.
• Develop and manage strategic roadmaps, performance dashboards, and execution frameworks to support cross-functional initiatives and drive accountability.

Governance & Change Enablement

• Own the SEC BSC governance framework, ensuring documentation, SOPs, and process standards are current, accessible, and aligned with global BSC protocols.
• Drive change management strategy, including stakeholder engagement, training, and communications to support adoption of new technologies and processes.
• Serve as the escalation point for complex issues, ensuring resolution through strategic alignment and cross-functional collaboration.

Enterprise Collaboration & Innovation

• Build strong partnerships with global and regional stakeholders, including IT, Finance, and Field Offices, to ensure seamless integration of digital platforms.
• Influence enterprise strategy by identifying innovation opportunities, aligning transformation agendas, and accelerating value capture across the organization.
• Foster a culture of continuous improvement, customer-centricity, and operational excellence through structured routines, best practices, and leadership engagement.

What you bring

1. Program / Project Management experience
2. Experience implementing digital solutions
3. Analytical competency (data mining, problem analysis; strong Excel skills)
4. Strong communication and change management skills
5. Experience managing SAP, ticketing systems, and troubleshooting various digital tools

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.