Field Service Technician

Job Description

Job Description

Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market! When you work for Skytron, you get so much more than a job, including:

• Comprehensive benefits, beginning on day one
• Annual Pool Bonus
• Paid vacation, personal days, and holidays
• 401(k) and Profit sharing
• Tuition reimbursement program
• Onsite gym
• Family-owned and operated business

As a Field Service Technician, you will:

• Install equipment using procedures set by manufacturer specifications
• Inspect and test malfunctioning medical and related equipment (surgical lights, tables, and booms), using test and analysis instruments
• Disassemble malfunctioning equipment and repair or replace defective mechanical, hydraulic, and electrical parts
• Remotely perform service work by providing telephone, remote technical support, and remote diagnostics to external healthcare customers in order to resolve customer equipment issues and initiate escalation, if appropriate
• Maintain factory certification and proficiency on all servicing product lines
• Install, troubleshoot, and maintain fiber optic low voltage, and media cables. Measure signal strength to ensure adequate performance
• Generate revenue growth by offering solutions aligned with the service portfolio
• Perform all administrative duties within Skytron's quality management system timeframes including service work orders, expense reports, preventative maintenance, installation documents, site and service documentation, and other related paperwork
• Be required to travel up to 75 percent of the time
• Be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary

For success in this role, you will:

• Capably handle required administrative functions
• Understand and apply knowledge to install, diagnose, and repair medical devices and equipment
• Verify work to ensure accurate results
• Follow work instructions, procedures, safety guidelines, and company policies
• Meet productivity standards, deadlines, and project schedules
• Communicate effectively with various levels of employees and customers, both verbally and in writing
• Be internally motivated and work well with minimal supervision
• Be flexible in working hours, including mandatory overtime on short notice and/or weekends, as needed
• Devise workable solutions or consult with secondary resources to devise solutions
• Possess a working knowledge of hydraulic and AC/DC electrical systems, functions, and uses
• Have previous mechanical, diagnostic, and troubleshooting experience
• Have previous experience related to video and communication media
• Maintain a good driving record and valid driver's license
• Be subject to background check and credentialing
• Have a HS Diploma or equivalent
• Read and interpret schematics and site drawings, without assistance
• Understand and apply hydraulic, mechanical, and electrical theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment

If you need assistance with any aspect of the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.