Veterinary Receptionist

Job Description

Job Description

Description

Walton Gwinnett Animal Hospital, located in Loganville, GA, is a trusted veterinary care provider known for our compassionate service and commitment to high-quality animal healthcare. Our team is dedicated to creating a welcoming, family-oriented environment where clients and their pets receive the best possible care. We pride ourselves on a strong team dynamic , and we're looking for an enthusiastic and dedicated Veterinary Receptionist to join our growing family.

As a Veterinary Receptionist at Walton Gwinnett Animal Hospital, you will serve as the first point of contact for our clients and their beloved pets. Your role is essential in providing exceptional customer service, managing client communications, and supporting our veterinary team to ensure the smooth daily operations of the hospital. If you are passionate about pets, have prior experience in a hospital setting, and thrive in a fast-paced environment, we would love to meet you!

Our Veterinary Receptionist's typically work 4-day work weeks and rotate Saturday's. As receptionists, you will be guaranteed to receive every Sunday off.

Location: 4695 Atlanta Hwy, Loganville, GA 30052
Schedule: Monday – Friday, 7:30 AM – 5:30 PM (Shifts start at 7:15 AM)
Rotating Saturdays: 8:00 AM – 12:00 PM (Must arrive by 7:45 AM)
Pay Range: $13.00 - $17.00 per hour (based on experience)
Key Responsibilities

Client Interaction & Communication:

• Greet and check in clients with a warm, friendly demeanor.
• Answer incoming phone calls and respond to inquiries, providing accurate information regarding services, appointments, and procedures.
• Schedule appointments for routine visits, emergencies, and surgeries, ensuring accuracy in client and patient information.
• Communicate effectively with clients regarding hospital policies, procedures, and financial information.
• Educate pet owners on pre-appointment requirements, post-care instructions, and general veterinary health information.

Patient Intake & Record Management:

• Collect detailed patient history and update records in the practice management software.
• Ensure all client and patient information is entered accurately and completely.
• Coordinate with the veterinary team to prepare for appointments, ensuring all necessary documents are prepared ahead of time.

Billing & Payment Processing:

• Process payments for services, ensuring accuracy in billing and providing clients with clear, detailed invoices.
• Handle financial transactions, including insurance claim submissions and follow-ups on outstanding payments.

Hospital Coordination & Team Support:

• Assist with the preparation of patient charts and files, ensuring all relevant information is provided to the veterinary team.
• Maintain smooth communication with veterinary technicians, doctors, and management to ensure all appointments and procedures run on time.
• Assist in maintaining a clean and organized front office area, ensuring that all materials are stocked and available.

Customer Service Excellence:

• Provide outstanding customer service by building positive relationships with clients, resolving issues, and ensuring satisfaction.
• Respond to emergency situations in a calm, professional manner, ensuring that both clients and patients are cared for promptly.

General Office Duties:

• Ensure proper handling of all administrative tasks, including answering phone calls, filing documents, and assisting with office supplies as needed.
• Maintain confidentiality of all client and patient information according to HIPAA regulations.

Skills, Knowledge & Expertise

• Experience:
  • Prior experience in a hospital or veterinary setting is required, with veterinary hospital experience strongly preferred.
  • Experience with veterinary practice management software (e.g., Avimark, eVet, or similar) is a plus.
• Customer Service Skills:
  • Strong customer service skills with the ability to communicate clearly and effectively with clients, staff, and vendors.
  • Ability to handle difficult situations with empathy and professionalism.
• Organizational & Time Management Skills:
  • Exceptional organizational skills and the ability to manage multiple tasks and priorities in a busy environment.
  • Attention to detail when managing patient records, scheduling, and billing.
• Availability & Flexibility:
  • Must be able to work Monday-Friday, 7:30 AM – 5:30 PM with rotating Saturdays (8:00 AM – 12:00 PM), and arrive by 7:45 AM for Saturday shifts.
  • Flexibility to work extended hours or additional shifts when necessary.
• Team-Oriented Attitude:
  • Positive, can-do attitude with a collaborative approach to teamwork.
  • Ability to work efficiently in a fast-paced, dynamic environment while maintaining a calm and compassionate demeanor.
• Physical Demands:
  • Must be able to stand, sit, or walk for extended periods and be capable of lifting up to 25 pounds occasionally.

• Attention to Detail : Accuracy is essential when managing patient information, billing, and scheduling.
• Tech-Savvy : Comfortable with office software, practice management systems, and basic troubleshooting of equipment.
• Compassionate and Empathetic : A passion for helping pets and their families, with a calm and caring demeanor.
• Strong Work Ethic : Reliable, dedicated, and motivated to maintain high standards of care and service.
• Team Player : Collaborative, approachable, and eager to contribute to the hospital’s success.

What We Offer

Competitive Pay : $13.00 - $17.00 per hour, based on experience.

Corporate Benefits Package :

• Health, dental, and vision insurance.
• 401K with company match.
• Paid time off (PTO).
• Employee discounts on pet care and products.

Room to Grow :

• Opportunities for professional development, continuing education, and advancement within the company.
• A supportive environment where your contributions are valued and your career growth is encouraged.

Team-Focused Culture :

• A positive, collaborative, and respectful work environment where teamwork is the foundation of our success.
• The chance to work with a passionate and dedicated team that prioritizes patient care and client satisfaction.