Home Comfort Advisor

Job Description

Job Description

Find your Limitless with Reliable

By joining Reliable as a Home Comfort Advisor, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliable, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

Summary

Home Comfort Advisors are responsible for generating new customer leads, form a positive relationship with each customer, and recommend and sell heating, ventilation, or air conditioning products to leads and current customers. Your duties are also to assist HVAC specialists who install, troubleshoot, and repair HVAC equipment by contacting customers, providing quotes about the recommended service, writing proposals and contracts, and designing HVAC systems in customer homes and businesses.

This is a 100% commission role. Compensation is completely based on your performance.

Essential Functions

• Responsible for handling all sales leads (self-generated and furnished by the Company) in a timely and professional manner and communicating the disposition of each lead with the Director of Sales.
• Accurately design and quote solutions for residential customers
• Responsible for executing proper follow up procedures with every customer
• Ensures that customer expectations are met and kept throughout the duration of the project to ensure complete customer satisfaction
• Develop and maintain sales that meet or exceed the profit margin and closing ratio goals assigned by the Director of Sales
• Make recommendations to the customer regarding the different options they must resolve their wants and needs
• Communicate to the consumer on the proper operation and maintenance of the installed equipment
• Answer related questions as to operation, features, and functions to the homeowner
• Identify new business opportunities by performing direct sales activities and provide support to the administrative personnel as needed
• Maintain company vehicle, ensuring cleanliness and organization, both inside and out.
• Other duties as assigned.

Qualifications

• High School Diploma or GED - THIS WILL BE VERIFIED DURING THE BACKGROUND PROCESS
• At least 5 years of in-home sales experience with a proven track record of success
• Knowledge of HVAC and Trane products preferred
• Excellent communication and presentation skills
• Ability to operate in a dynamic and fast-paced environment
• Excellent interpersonal, communication and analytical skills
• Ability to properly engineer a job, perform heat load calculations and determine proper equipment sizing.
• Highly organized with exceptional follow-through abilities.
• Attention to detail.
• Must be at least 22 years of age to operate our company vehicles.
• Must pass MVR screening and maintain a good driving record.
• Must be able to follow directions and work independently
• Ability to read, write and speak in English

Physical Activities & Requirements

• Physical Strength: Walking, sitting, bending, kneeling, crawling, stooping, climbing ladders and stairs and lifting and carrying up to 10 lbs. occasionally
• Environment: Work in office setting and customers’ homes including tight areas such as crawl spaces and attics. Work in varying temperatures from climate-controlled buildings to non-climate-controlled areas occasionally with extreme temperatures

Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).

Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.