Site Leader

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At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
  
• Company leaders have many years of hands-on Field Service experience in this industry
  
• Tremendous focus on employee technical and leadership development
  
• Technical Training in our Training Academy or Regional Training Center with immersive, hands-on learning
  
• Competitive benefits include smartphone, laptop, PPE, tools-of-the-trade, 401k with company match, Generous PTO/Vacation, Medical, Vision & Dental
  
• Abundant technical resources including 24/7 Technical/Factory Support and online libraries
  
• Commitment to work/life balance
  
• Employer-of-choice for Veterans with technical backgrounds
  

Role summary

The Site Leader will provide world-class jobsite leadership for large, long-duration, high-profile orders of Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start through start-up, site acceptance testing, and project completion. The Site Leader establishes and maintains rapport with customers, co-workers, sales representatives, and others as appropriate. The Site Leader works with the Project Manager to collaborate on cost controls, schedule adherence, resource management, and a positive customer experience.

Duties & Responsibilities

• Provide jobsite technical leadership for large projects
  
• Remain factory certified on a variety of products that interact with Liebert systems
  
• Lead an on-site team of 1-2 Project Leaders who may supervise crews of 1-10 Technicians
  
• Represent Vertiv at daily customer meetings and coordinate technical requirements for the day’s schedule
  
• Lead and support start-up and site testing activities
  
• Ensure sufficient manpower on-site daily for start-up and site testing
  
• Assist during start-up and site testing as needed based on manpower
  
• Provide daily status reports to Service Management, Project Management and sales
  

Technical Responsibilities

• Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools
  
• Keeps current on Safety Bulletins and related notices
  

Safety Responsibilities

• Leads daily toolbox talks, pre-job safety walk and inspections, and drives corrective actions as needed
  
• Works safely in accordance with published guidelines and wears required PPE
  
• Adheres to work hours policy and reports all accidents/injuries within 24 hours
  
• Leads by example with STOP WORK authority and timely closure of corrective actions
  

Administrative Responsibilities

• Adheres to Vertiv Warranty process in partnership with Project Manager
  
• Provides accurate and timely reporting (timecards, expenses, mileage, SR/task closures, etc.)
  
• Supports Project Manager with obtaining necessary technical data
  
• Maintains company property per policies
  

Customer Satisfaction Responsibilities

• Provide clear communication with internal and external customers
  
• Aligns customer expectations with Vertiv activity and re-aligns as needed
  
• Maintains customer satisfaction in line with company guidelines
  

Personal Performance Expectations

• Make decisions prioritizing Safety, Quality, Timeliness, Cost, Productivity
  
• Make timely technical and commercial decisions under pressure
  
• Maintain productive utilization and adhere to safety and dress code
  
• Understand startup/escalation processes; demonstrate Vertiv Behaviors
  
• Communicate effectively with all levels of the organization
  
• Handle stressful situations with diplomacy
  

Qualifications

• Experience (one or more of the following): ASEET – preferred; ASMET; Six years military experience in a related field; Minimum 2 years in Industrial construction management; equivalent industry experience
  
• Interpersonal Skills: Vertiv Behavior practitioner; strong organizational and communication skills; ability to build trusted customer relationships; collaborative in high-pressure environments
  
• Comprehensive knowledge of electrical/electronic test equipment and theory; ability to read electrical diagrams and blueprints
  
• Technical skills: site evaluation, reporting, on-site leadership, COHE procedures, site acceptance testing; computer skills (word, spreadsheets, email, data analysis)
  
• Mechanical aptitude
  

Working Conditions

• Long-term assignments (4 weeks to 12+ months) based on project scope
  
• Travel with a field rotation and on-site work with a 40-hour minimum on billable tasks
  
• Industrial new construction or retrofit projects
  
• Flexible schedules (weekends, evenings, holidays)
  
• Valid driver’s license; deployable for emergencies
  

Physical Requirements

Regular standing, walking, use of hands, lifting up to 50 lbs (occasionally 75 lbs). Vision requirements described in job listing.

EEO and Work Authorization

Vertiv is an Equal Opportunity/Affirmative Action employer. No sponsorship is provided. Applicants must be legally authorized to work in the United States.

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