Service Coordinator

Job Description

Job Description

About Us

Since 1945, Pattons has supplied the most efficient, reliable, and technologically advanced compressed air systems to industries throughout the Southeast. We joined the ELGi Equipments Ltd. family of companies in 2012 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper penetration into the markets we serve throughout North America and around the globe.

The key to our unsurpassed reputation for quality and service is the ongoing dedication and talent of our team members. Our continuous pursuit of excellence includes providing competitive compensation packages, comprehensive benefits, professional development, and challenging growth opportunities to our valued team members.

About the Opportunity

The Service Coordinator supports operational efficiency within the Pattons branch location by providing administrative assistance with a focus on customer service, responsiveness, accuracy, and follow-through.

As a Service Coordinator, you will:

• Provide administrative support including, but not limited to, maintaining electronic and paper records, logs, and files related to branch operations
• Create, track, and enter documentation, such as service agreements and expenses related to service calls into Enterprise Planning System (ERP)
• Respond to customer and vendor requests and inquiries by phone and e-mail
• Generate, distribute, and track customer invoices and credit memos
• Assist with collecting unpaid invoices from customers
• Serve as backup to service manager in the scheduling and dispatching of field service jobs
• Manage record requests for audits and other inquires
• Serve as backup for customers parts requests
• Other tasks as needed or assigned

About You

The Service Coordinator opportunity may be a match for you if you have the following minimum required qualifications:

• Minimum of a two-year degree or three years of relevant experience as listed below
• Minimum of two years' experience in an administrative support role and one year of experience providing customer service in a customer facing role
• Proficiency with Microsoft Office products, specifically Excel and Outlook
• Excellent written and verbal communication skills
• Excellent customer service skills

The Service Coordinator role may also be an ideal for you if meet the following preferred qualifications:

• Experience working with an Enterprise Resource Planning (ERP) System
• Strong organizational, time management, and prioritization skills in a fast-paced environment
• Keen attention to detail