Senior Product Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Senior Product Manager, CX

Job Title: Senior Product Manager, CX

Location: [US, Sandy UT, Atlanta, GA]
Reports to: Director of Cross-Platform Product Management
Organization: CX Cross-Platform Product Team

About the Role

We are seeking a Senior Product Manager to own the strategy, roadmap, and execution model for global cloud region expansion and capability integration across our AI‑powered platform. You will operate from the Cross‑CX team—the centralized hub for communication, prioritization, visualization, governance, and strategy—ensuring clarity, alignment, and predictable execution across Product, Engineering, Architecture, Security/Compliance, Operations, and Go‑to‑Market teams.

This role sits at the intersection of regional growth (new regions, feature expansion, data residency, FedRAMP and other frameworks) and new product integration (sequencing acquired products, establishing platform alignment, achieving regional parity, and scaling AI capabilities across regions). You’ll define CLEAR scope documentation, drive clear prioritization, implement repeatable processes, and articulate current status with crisp visibility for executives and delivery teams.

What You'll Do

1) Cloud Region Strategy & Ownership

• Own the strategy, prioritization and organizational focus for launching new regions and expanding capabilities across existing regions (multi‑cloud, multi‑region, data residency).


• Create and maintain CLEAR scope documentation for: new region launches; feature/function expansion by region; including working with operational team members and compliance product managers and architects.


• Define readiness criteria (tech, ops, security, support, GTM) and enforce consistent “region readiness” and “feature parity” definitions.


• Partner with Architecture and Platform Engineering to sequence integration in line with regional priorities, customer commitments, and compliance timelines.

2) Requirements & Prioritization (Repeatable Process)

• Establish a repeatable, transparent requirements process that captures inputs from Engineering, Architecture, AI/ML, Security/Compliance, Support, and GTM.


• Drive clear prioritization across: new region build‑outs; regional capability enhancements; compliance programs (e.g., FedRAMP); and integration of acquired capabilities.


• Maintain an auditable backlog and traceability from requirement → scope → delivery → status.

3) Roadmap, Visualization & Communication

• Own the cross‑product regional roadmap, synthesizing inputs across product lines into a coherent portfolio view.


• Build visualizations (e.g., capability matrices, region parity dashboards, dependency maps, milestone trackers) to enable fast decision‑making by leadership and field teams.


• Provide consistent, executive‑ready current status—progress, risks, dependencies, and mitigation plans. Partner with Security, Compliance, and Legal to align regional plans with audit requirements and program timelines (e.g., FedRAMP readiness, continuous monitoring).


• Lead cross‑functional governance forums to evaluate new regions, prioritize compliance features, and manage trade‑

4) Execution & Cross‑Functional Leadership

• Work closely with Program/Project Management to ensure delivery is predictable and transparent.


• Facilitate quarterly/annual planning, business case reviews, and resourcing conversations with clarity around ROI, risk, and customer impact.


• Serve as a visible subject matter expert on regional capabilities and availability for internal teams and, when needed, customers and partners.

5) Team Operating Principles

• Clarity over ambiguity: CLEAR scope docs, explicit definitions, and auditable decisions.


• Transparency by default: Single source of truth for roadmaps, status, and risks.


• Governance with pragmatism: Lightweight, repeatable rituals that scale across regions and acquisitions.

What You Bring

Minimum

• 6–10+ years in Product Management for cloud platforms, AI‑powered SaaS, or large‑scale distributed systems.


• Proven experience with multi‑region/multi‑cloud deployments (AWS/Azure/GCP) and data residency considerations.


• Working knowledge of security and compliance (authentication, authorization, encryption, logging, evidence, audit scopes) and frameworks such as FedRAMP, GDPR, SOC 2, ISO 27001 (others a plus).


• Demonstrated ability to create repeatable product processes, drive prioritization frameworks, and deliver clear status across complex programs.


• Comfortable navigating M&A integration: aligning architectures, harmonizing capabilities, and sequencing rollouts across regions.


• Excellent communicator (written, verbal, visual) with executive‑level presence and cross‑functional influence.

Preferred

• Experience with portfolio/roadmap tools (e.g., Aha!, Jira, Confluence) and visualization/reporting (e.g., Power BI, Tableau).


• Background in AI/ML deployment patterns (model packaging, inference latency, data pipelines, GPU/accelerator availability).


• Familiarity with microservices, event‑driven systems, APIs, and platform governance.


• Experience in B2B enterprise SaaS and operating within matrixed organizations.

Why Join Us?

At NiCE, we don’t just connect systems—we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem.

If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.