Sales Analytics & Operations Manager

Job Description

Job Description

About recteq

Over a decade ago, lifelong friends Ray Carnes and Ron Cundy developed a dream. Inspired by the idea of eating better, spending more time with loved ones, and doing the things they love to do, they set out to develop the highest quality wood pellet grills on the market. Thanks to the flavor, convenience, and versatility provided by their grills, that dream has flourished.

Now, offering more than just grills, recteq has grown to become a multi-faceted lifestyle brand with an expanding line of outdoor products. With its new trademarked identity and armed with the same commitment to quality that has brought such success, the recteq dream is now positioned to endure, allowing future generations to spend more time with the people they love, enjoying the things they love to do.

The Opportunity

We are seeking a Sales Analytics & Operations Manager to lead and optimize our retail and sales operations from our Evans, GA headquarters. Reporting to the VP of Customer Development, this role will be the operational backbone for our growing retail presence—ensuring that our sales teams, retail partners, and customers are supported with timely data, streamlined processes, and exceptional service.

• Own reporting and insights – Develop, maintain, and analyze weekly and monthly sales reports; define KPIs; identify sales trends and opportunities; make actionable recommendations to leadership.
• Lead the Retail Customer Service Associate (RCSA) team – Set performance metrics, provide training and coaching, manage staffing, and ensure exceptional service delivery to our retail accounts.
• Support sales execution – Coordinate with the outside sales team on territory management, promotions, and customer requests.
• Manage customer onboarding – Oversee new customer set-up, data entry, training support, between sales, marketing, operations, and finance.
• Ensure retail partner success – Proactively resolve order issues, manage priority accounts, and provide follow-up to ensure satisfaction.
• Coordinate trade shows & events – Plan, staff, and execute local and national events; manage post-event follow-up.
• Maintain cross-functional alignment – Act as a liaison between sales, marketing, operations, and finance to improve processes and elevate the customer experience.
• Gather voice-of-customer insights – Capture feedback from retailers and end-users to inform product, marketing, and sales strategies.

Qualifications

Required:

• Bachelor's degree in Business, Marketing, Sales, or related field OR equivalent work experience.
• Strong analytical skills with advanced Excel/Google Sheets capabilities (pivot tables, lookups, data visualization).
• 5+ years of experience in sales operations, account management, or customer succes s —preferably in retail and/or eCommerce channels.
• Proficiency with CRM systems and pipeline management; experience with ERP systems a plus.
• Demonstrated leadership experience managing a team, setting goals, and driving performance.
• Excellent communication skills—able to translate data into clear insights and present to multiple audiences.
• Strong project management skills with proven ability to prioritize and meet deadlines in a fast-paced environment.
• Collaborative mindset and ability to work cross-functionally with sales, marketing, operations, and finance.
• Willingness to travel occasionally for customer meetings, events, or trade shows.
• Valid driver’s license and clean driving record; ability to lift up to 40 lbs when needed.

Preferred:

• Experience in CPG, consumer goods, or outdoor products.
• Knowledge of retail POS reporting tools, syndicated data sources, or eCommerce analytics platforms.
• Exposure to omnichannel sales strategies and retail promotional planning.
  Why Join recteq?
  At recteq, you’ll be part of a team that values innovation, quality, and community. We’re not just selling grills—we’re creating experiences. As we expand into new markets and channels, you’ll have the opportunity to shape processes, influence strategy, and make a visible impact on our growth.
  We offer competitive compensation and benefits programming including:
• Medical
• Dental
• Vision
• 401k match
• Paid Time Off
• Short Term Disability
• Long Term Disability
• Life insurance
• Accidental Death & Dismemberment
• Flexible Spending Accounts
• Employee Assistance Program
• Virtual Urgent Care
• Virtual Mental Health
• Paid Holidays
• A unique, fun culture
• And lots of great food!