Claims Customer Service Representative POST NUMBER: 465593
Vaco Atlanta is hiring Claims Customer Service Representatives to support our reputable client's policyholders and providers through high-volume inbound calls. This role is ideal for someone who enjoys problem-solving, values one-call resolution, and takes pride in delivering accurate, empathetic service.
Location: Brookhaven - Atlanta, GAJob Type: Direct Hire
Onsite: 100% onsite
Compensation: $45,000–$50,000 annually What You’ll Do
- Handle high-volume inbound calls from policyholders and providers
- Answer questions related to claims, benefits, and policy coverage
- Support claim adjudication inquiries and guide providers on claim submission and reimbursement
- Resolve issues efficiently, striving for one-call resolution
- Document interactions accurately and collaborate with internal teams
- High school diploma or equivalent
- Experience in customer service with high-volume inbound calls
- Knowledge of healthcare claim adjudication processes
- Strong communication, attention to detail, and problem-solving skills
- Medicare Supplement experience is a plus
- Stable, growing organization with promotion opportunities
- Supportive, team-oriented environment focused on service excellence
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
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