General Manager

Job Description

Job Description

Description:

We are seeking a dynamic and experienced General Manager to lead the DoubleTree by Hilton Augusta. This individual will be responsible for driving overall hotel performance, delivering exceptional guest experiences, and leading a high-performing team across all departments.

The ideal candidate is a hands-on, results-driven leader with a strong background in hotel operations, financial performance, and team development. This role requires someone who can balance strategic oversight with day-to-day execution, ensuring brand standards are met while continuously elevating service quality and guest satisfaction.

We are looking for a leader who is highly visible, engaged in daily operations, and passionate about building a strong team culture. The General Manager will play a critical role in driving revenue, managing costs, and positioning the property competitively within the market.

Candidates should have experience working directly with ownership, providing regular updates on performance, financial results, and strategic initiatives. Experience leading or supporting hotel renovations is strongly preferred, as well as familiarity with brand standards and property improvement plans. Prior experience with Hilton-branded properties is a plus.

• Supervise the interviewing, hiring, training, evaluating, counseling and termination processes
• Provide support to managers in employee development
• Perform daily, weekly, and monthly meetings to communicate overall direction and provide leadership and communication
• Communicate regularly with owners and corporate personnel all budget, revenue and forecasts as required
• Maintain professional and positive relationship with owners
• Oversee all operational aspects of the hotel including assisting in departments where needed
• Develop short- and long-term financial and operational plans for the hotel/operation that support overall StepStone objectives which meet or exceed budget.
• Prepare annual hotel/operation budget.
• Monitor and correct the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports.
• Maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Establish and maintain effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Execute and monitor sales and marketing plans.
• Establish and maintain a proactive human resources function to ensure associate motivation, training, and development, and ensure compliance with wage and benefit regulations and administration.
• Establish and maintain preventative maintenance programs to protect StepStone’s managed or owned physical assets.
• Administers an effective security function that protects StepStone managed or owned assets and the safety of guests and associates.
• Effectively communicate and coordinate with all departments during functions.
• Scrupulously follow all StepStone and hotel policies and procedures.
• Ability to work a five and one-half (5½) day workweek, including nights, weekends, and holidays.