Program Manager, Voice of Customer (VoC)
IDR is seeking a Program Manager, Voice of Customer (VoC) to join one of our top clients in Suwanee, GA. This role is pivotal in designing, launching, and managing a comprehensive customer feedback program that integrates multiple departments. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Program Manager, Voice of Customer (VoC):
Develop and implement a governance framework for surveys and feedback channels across various departments.
Design and execute core surveys, including relationship, transactional, and targeted surveys.
Evaluate and manage VoC platforms and technology partners, optimizing the use of Salesforce Feedback Management.
Lead the assessment and potential transition to platforms like Qualtrics, ensuring efficient survey deployment and data integration.
Required Skills for Program Manager, Voice of Customer (VoC):
Bachelors degree in Business, Marketing, Communications, or a related field, or equivalent work experience.
Over 5 years of experience in program management, customer experience, or market research.
Proven track record in managing enterprise-level VoC or customer insights programs.
Experience in leading platform transitions or migrations, particularly involving Salesforce and Qualtrics.
Strong background in survey methodology, analytics, and familiarity with VoC platforms and CRM/data visualization tools.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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